Active Pool Supplies Runaway Bay Lae Drive, Runaway Bay, Queensland 4216

"Will be terminating both contracts with your company. Service is not up to my expectation. Pools were not taken care of and no communication with or service provided."

"Terrible hardware that breaks every month , don’t buy any of their pump or chlorinated they are useless. It took 8-10 weeks to get it fixed and broke again 2 days later. Staff not very helpful either and quite rude when you come for a warranty claim. Swim mart a few hundred meters away has far better service"

"This used to be a great pool shop. But the staff clearly don't respect the new owners. I just went and got my water tested. I now know one of the accounts staff is leaving and she has a week left to work. The young guy that was working today is getting his hours dropped to 10 hours a week so he is now going to look for another job. The other guy is working all week next week at Bundall, except Tuesday.... and that doesn't include the other stuff that isn't appropriate to post on the internet. I won't be going back."

"The team at Active Pools did what no-one else was able to do – they sorted out all the problems we were having with our pool and did this in a friendly, helpful and professional manner. Our pool is now sparkling and a pleasure to use. Active Pools Runaway Bay have my highest recommendation."

"Great crew who will always listen to you and then offer advice that is relevant. They will also explain why you need to add a particular treatment and not speak to you like you should know this stuff. I received excellent fact based feedback on which robot cleaner was best for my pool with no hard sell. I have used both Bundall and Runaway Bay shops and received the same professional level of service. My regular shop is at Runaway Bay (and you will always have a laugh with the team)"