Adidas 2774A Hooker Boulevard, Broadbeach, Queensland 4218

"Very disappointing experience with customer service. the staff are very un accomodating and rude to the customer I bought 2 pair of shoes as a birthday gift for myself last week, but decided to exchange the other pair cause I feel uncomfortable on the size. When I arrived I talked to the staff with my concern but she’s very rude when I asked if she can clean one of the pair of shoes I bought as it was the last pair but was dirty inside, she said NO when asked for wipes!!!!!! I don’t recommend this shop ! I regret I bought my 2 pair shoes here, there is no much selection of shoes and only a little discount offer which only selected items ! Never again will I visit this shop !!!!"

"ADIDAS PACIFIC FAIR is now a performance store, which basically means more ‘active wear’, rather than trying to squeeze it together with ‘originals’ or street wear ranges. You can DEFINITELY still buy really awesome pieces here tho. There were some pieces that we’re really unusual & super on trend, also some similar to ‘originals’. However there is an ‘originals’ store on Cavil Avenue, Surfers Paradise which is close by to this shop. We bought 3 pairs of shoes & , so you can still get the sales person was AMAZING! knew his stuff & made the experience easy & fun. He let us know about the club we could join for free & we got 15% off our first purchase! Also they do still sell ‘originals superstars’, ‘Stan smith’ shoes etc…"

"Went looking for a pair of running shoes and one of the Shop Assistants (a girl) helped me so much to choose the right pair for me. She literally spent 20’ helping me and explaining things about both running and running shoes. Great customer service!"

"Little disappointing with this store; not much variety on offer, as well as sizes available, staff were lacklustre and carefree, not much sale items to entice customers and not much fun to be in compared to other adidas stores I’ve been to. Personally speaking you’d be better off shopping online; it would be cheaper and quicker customer service."

"Deserves zero stars rating - visited the store this afternoon staff stare but didn’t greet or approach. I walked around the entire store, picked out a few items. There are threes staff members in the store, they are socialising and yelling across the store to each other. Didn’t acknowledge me or make an effort to assist. I had picked out a few gifts, eventually made my way to the register as I finalised my items. The lady behind the register quickly walked into the back room and never returned. The guy then walked towards the front of the store and begun playing around with the hangers. Please refer to my photos. My friend and I called out to him but he ignored us. The best part is the store was bloody empty.. it wasn’t even busy, no customers it was around 130pm and the staff clearly sighted us in store. In total disbelief left items on register and exited the store. Won’t be back in a hurry. Rude, arrogant staff, urgently need customer service training. With staff like this operating your store I don’t know how you are still open. Absolutely Appalling."