Australian Skin Clinics Robina 19 Robina Town Centre Drive, Robina, Queensland 4226

"I get my Anti wrinkle injections and laser hair removal done at Australian Skin Clinic Robina. The girls are always so professional, lovely, and always do an amazing job."

"My experience at Australian Skin Clinic has been great! I have been attending skin appointments there for a few years now and every time I am left pleased with the experience. The girls there are very understanding and listen to my concerns intently. I would recommend the team at Robina to everyone!"

"When I first came into Australia skin clinics I had incredibly damaged skin, with many breakouts, but after being treated by all the ladies here my skin has improved so much! I have so much more confidence to go without makeup now, and my skin feels amazing! I couldn’t be happier with the services I receive from Australia skin clinics and all the ladies make me feel so comfortable."

"They do not value loyal customers and do not know the meaning of good customer service. I have been using this clinic for 10 years now and the technicians are nearly always running late. I have waited for up to half an hour. Today when I showed up for my 12:15pm appointment I was told that I was booked for 12:10pm, so they can’t treat me anymore, all day. Tia who was meant to treat me is now on lunch and it’s illegal to ask someone to work on their lunch. But she was sitting at reception. Even though she was meant to be doing my micro. There was no alternative offered. Over the 10 years I have only had 3 people who do a decent job and I always rebook with them but when they leave, I don’t even get a courtesy call to say that the technician has been swapped out. I only find out when I arrive to my disappointment. I am always disappointed with the replacement technician and have to try a few to find another decent one. The last two months Tia and Victoria have told me that Jess has moved down to Melbourne, but as I left this afternoon, the girl on reception with Tia yelled “Jess is at Elanora darl”. I’m not going back and neither is my husband. He has also has issues of being swapped from technician to technician without notice. Today you lose two customers. I’ll find somewhere where the service is consistently a good standard. I notice how all the replies to feedback are anonymous. This lacks integrity."

"I booked a facial weeks in advance to coincide with my school holidays, organising Vacation care for my eldest child and an additional kindy day for my youngest (which is approximately $100 in care). I drove a 30 minute trip to Robina and received a call 40 minutes prior to my appointment saying it was cancelled. I was already waiting outside of the premises when I heard the voicemail (20 minutes prior to appointment). I explained my predicament, detailing how I couldn't easily reschedule and the cost of attending today, only to be notified last minute of a cancellation. Ebony, very rudely, said "no worries" after I explained I couldn't reschedule. She clearly wasn't interested in any form of customer satisfaction. Distraught, I found another beautician whom listened to me, squeezed in an appointment and explained that their staff must notify of an absence by 7 am so their clients have plenty of notice, especially since most of their clients are working or mums whom schedule their days around their appointments. They could not have been more accommodating and considerate."