Jones Street Medical Centre 201 Jones Street, Balcatta, Western Australia 6021

"There is a reason this Dr has low stars - he is extremely rude, constantly late and completely dismissive of anything you have to say. Basically made a mockery of my symptoms I had been struggling with for years and proceeded to tell me that an infection I had tested positive for was nothing because “oh everybody has that” LOL ok mate, do you have it? luckily I’ve seen another doctor who has put me on a treatment plan and said it absolutely does need to be treated. SAVE YOUR TIME AND GO ELSEWHERE he is the most arrogant doctor!!"

"This doctor is out of practice and refuses to acknowledge the severity of mental health. Even with an extensive medical record this doctor is unwilling to treat. He withheld a medication needed for a serious mental health disorder, that when not taken leads to withdrawals and his response to a single mum with 2 jobs whos chemist is shut on a Sunday was he's busy too he hasn't had lunch yet. First of all. That's not my problem or my fault, manage your time better. You left me waiting in the waiting room for 40 minutes after my appointment was supposed to be, even though I was 15 minutes early. Rude and senile old man that needs to retire before his short comings cause someone serious harm. Will be reporting to AHPRA."

"Dr Steven Kan has been my doctor for over 15 years. He is an excellent doctor who I trust and he is very passionate about looking after his patients! In addition to his practice responsibilities, Dr Kan also visits the elderly at Aged Care Centres (including weekends)"

"wish I had taken the time the read the reviews before I booked an appointment here for my daughter. Daughter woke up unwell, looked for the closest/earliest doctors appointment and saw a spot at Jones St Medical come up. Booked it and went. Arrived around 20 minutes before my appointment time and noticed a busy waiting room. Approached the front desk to meet an unfriendly and unapproachable receptionist, filled out my form and sat down. The turn over of patients was extremely slow, we waited for over 30 mins passed our appointment time, now, I generally don’t have a problem waiting for a medical service. What frustrated me the most were patients approaching the receptionist and asking how much longer until their turn (well within their rights to ask). Receptionist wasn’t much help and was met with a grumble. The doctor came out and overheard the conversation and blasted the patient for asking; how rude and arrogant- how about you don’t offer so many appointment times if you’re unable to stay on time Dr Tan. After that moment I walked up to the desk, cancelled my appointment and swore to never return. The waiting room was really bleak and depressing and the workers, including the doctor seemed like they hated their jobs. Waiting times were atrocious and doctor seemed unfriendly (based on tantrum in the reception area). Do yourself a favour and avoid this place. So many other medical centres out there with friendly staff and more efficient waiting times."

"Dr Steven Kan is a doctor that takes advantage of the bulk billing system. He gives advice that is NON EVIDENCE-BASED and OUT DATED. My elderly grandma was seen by him - doesn't tell you the 'full picture' in one go but tells you to come back another day for 'futher assessment'. Great if you are looking for someone to give you a medical certificate or a referral. Otherwise, look for another doctor who actually cares about your health. I feel bad for his patients who do not have friends or family with some medical literacy."