Cooby Family Practice

"Wanted to charge me phone call $75 even though they made mistake about my wife urin test. Moreover, they asked me to pay via phone and give them bank details during phone call. Worst Family practice, avoid this. 0/5"

"Would not recommend at all. I found myself in need of a GP appointment late on a Friday afternoon as I had something stuck in my eye. Found at appointment at this practise via health engine. Booked the appointment, completed the online form and raced there. I had to call to find out exactly where they were once I arrived (Google maps dropped me at the back) the receptionist told me that she should have blocked out that appointment as it wasn’t for new patients because the form to be filled out. I advised her I had completed the online form to which she said - that health engine form doesn’t work. She then went on to explain that the doctor was getting ready to leave for the day and by the time I had filled out the form my 15 appointment would be over. She was rude, unhelpful and made me feel like it was my fault that they had an appointment available and that I wasn’t worth the doctors time. AWFUL experience."

"I would not recommend this practice. I called in desperately the other day as I had accidentally left my anxiety medication behind while I was on the way to the airport. I couldn’t turn back around because then I would have missed my flight. I called in to kindly ask if I could get a renewal of my prescription as I was on my last box anyways and if i could have then I could go to the pharmacy in Canberra to get more or even at the airport. No, instead I was told I should have managed my medication better and should have time managed better by given them notice the day before…. I made a mistake by leaving that in the last thing to pack. So my mistake but the reply I was given was far from okey I understand but you have yourself to blame and we don’t care. If you have anxiety don’t go there because it made it my worse trip of my life since I’m scared of flying but I had to go on this flight for family reasons. Do not rely on them to at least say I’m sorry there is nothing we can do. Just that’s on you"

"Very good doctor and nurses. Very clean and well managed practice. Thank you for providing a good service to the community."

"Doctor lost all my important test results for my cancer treatment and said they sent referrals to only later say they didn't do it. Put my scans and bills not through as bulked billed even though I had a referral. I had to chase up all my referrals to make sure they had done what they said they were going to do"