Dr. Laptop

"I have been using Alan at Dr Laptop for probably close to fifteen years. During that time, Alan has repaired not only laptops and larger Windows servers for me, but has also built (and subsequently maintained) a Windows tower machine to my specifications. At all times, I have found Alan to be capable, professional, prompt, and always able to provide technical advice. Sometimes, a repair may have taken a little longer than the original estimate, but that is in the nature of resolving technical problems. I find his charges reasonable. I have recommended Alan to friends, and continue to do so."

"My laptop has been fixed!! I needed both CPU & GPU fans replaced as they were making terrible sounds. Alan was very nice & after opening the laptop to have a look he ordered the fans & installed them after I dropped the laptop off again. So it took 2 visits but that's the nature of the work. I would definitely use Dr. Laptop if I have any issues in the future."

"Sent my laptop in to retrieve documents off the hard drive after I suspected I’d ruined my laptop from water damage. I got no phone call to say they had even finished with it, it was only after I called them asking about it that they told me that there was no chance of retrieving the documents. I picked up the laptop and still paid the fee, only to get home and give it a go myself and retrieve all documents successfully. Now I’m by no means a computer expert - It just doesn’t even seem like they tried?! Rip off and a waste of my time."

"DON'T GO TO THIS GUY. I went to get a new usb chip installed on my laptop and when i got my laptop back, it had been restored to factory settings. the guy ran a system restore on my system after installing the new part. He didn't even contact me before he ran the system restore, he just did it without even asking. i lost almost everything. I wish i never took it in to be repaired. I ended up paying someone to destroy a large amount of the work that i had on my laptop. Huge waste of money, i wish i did it myself. The old guy working here probably doesn't even realise the damage he's done. Poor customer service and lack of communication lead to an extremely undesirable outcome. Be smarter.. take it anywhere else.."

"I took my laptop for repairs. It had stopped powering up. I came back to pick it up a few days later. My unit was returned dirty, but it appeared to be working in the store, so I was happy. The charge of $160 seemed a bit steep, but I was happy if it meant I wouldn't need to buy a new laptop. The first time I tried to use it, it still would not power up. After taking it back again, I was informed they couldn't fix it. No effort was made to offer even a partial refund. I have never felt so robbed by a business in my life. I run a small business myself and I understand that man hours are costly. I also understand the importance of happy customers and when to take a loss for the sake of customer service , and the importance of word of mouth."