Ruffles Lodge & Spa 423 Ruffles Road, Willow Vale, Queensland 4209

"Our mini honeymoon was amazing! The staff and view was excellent. It felt like we were the only ones staying there. The attention to detail was incredible. The room was absolutely beautiful and the food was outstanding. Thank you so much for making our experience so special."

"Overall an amazing and relaxing experience. The good and great... The facilities including room, restaurant and spa were amazing. We had the treehouse villa package through Luxury Escapes. The chef at the restaurant is fantastic and prepared a vegetarian meal different from the menu on request which was amazing. Service at the restaurant was very good. We had the couples treatment at the day spa which we thoroughly enjoyed. My partner's massage was the best he'd had (and he's a qualified massage therapist so that says a lot). My massage was good, the highlight however was the facial and hair treatment. Areas for improvement... The only improvement needed would be that the reception area is too small (more like a home office). It needs to be upgraded to reflect the "5 stars" that it claims to be. It doesn't give a great first impression and neither did the reception staff."

"My wife and I had stayed at Ruffles for our anniversary and it was a great stay. We had stayed at the pool villa which had amazing view. The check in at arrival was very professional and in person and we felt very welcomed. The spa treatment was great. The restaurant is a MUST try. The food was presented beautifully and the flavour was great. We had also found homemade cake and port in our room after dinner. It was a very nice touch. Every single staff we met in the property was very friendly and welcoming. A big THANK YOU to Ruffles team for a wonderful anniversary."

"Checked in for my best friend's wedding over the weekend. (6-8 October) The location is spectacular and the rooms are very clean but the service is extremely poor. The management is a big cheat. Not capable of handling a crowd of 40. Not sure why they market/advertise the location for events like weddings. For a group of 40 there was only one cook. Half the food that was agreed upon, didn't even show up on the buffet as the kitchen was extremely understaffed. Salads were limited and not getting replenished. Such a shame! And the management without agreeing with the groom and the bride, charged them a premium on the half delivered BBQ. I wouldn't advice anyone in groups to make event bookings here."

"Beautiful views, great food but I would not consider this a 5 star accommodation due to the room we stayed in. "Queen size bed" was just 2 single beds pushed together, shower ran cold and exhaust fan sounded like a jet plane. Everything seemed very out dated and definitely didn't feel as though it was 5 star service having to carry all of our bags upstairs when we arrived."