Travel Masters
Ferry Street, Nerang, Queensland 4211
About the Business
Welcome to Travel Masters, your premier travel agency located in Nerang, Ferry Street, Australia. As an establishment and a point of interest in the heart of this vibrant country, we take pride in offering unparalleled travel experiences to our valued clients.
At Travel Masters, we understand that planning a trip can be overwhelming and time-consuming. That's why our team of expert travel advisors is dedicated to curating the perfect itinerary tailored to your individual preferences. Whether you're seeking a relaxing beach getaway, an adrenaline-fueled adventure, or a cultural exploration, we have the knowledge and expertise to make your dreams a reality.
With our extensive network of trusted partners and suppliers, we have access to exclusive deals and offers that you won't find anywhere else. From luxury accommodations to budget-friendly options, we strive to provide you with the best value for your money, without compromising on quality.
Our commitment to exceptional customer service sets us apart from other travel agencies. We believe that every journey should be hassle-free and memorable, which is why we go above and beyond to ensure that every aspect of your trip is taken care of. From booking flights and accommodations to arranging transportation and excursions, we handle all the details so you can focus on creating lifelong memories.
Australia is a land of breathtaking landscapes, diverse wildlife, and vibrant cities, and we are here to help you explore it all. Whether you're planning a family vacation, a romantic honeymoon, or a solo adventure, our team will work closely with you to design an itinerary that suits your interests and budget.
So why wait? Contact Travel Masters today and let us take the stress out of your travel planning. With our passion for travel and dedication to customer satisfaction, we guarantee a seamless and unforgettable journey through the wonders of Australia.
Photos
Contacts
Ferry Street, Nerang, Queensland 4211, Australia
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Dealing with the Travel Studio at the Q Centre, Mermaid Waters was the worst experience I have every had. From the onset the consultant was dishonest and deliberated misrepresented services offered. We booked a $34,000 Cruise on a small boat to the Kimberley’s. During the consultation I asked the travel agent from the onset did she receive commission on this booking and would it not be more prudent for me to book this online myself. She replied, no she did not receive commission and it was better to book though them. When we boarded the boat we were horrified to learn that the other passengers had all been given enormous discounting on the stated price which, we had not received. It became apparent that Travel Studio had indeed received a commission (anywhere up to 30%) because we booked with them we paid FULL price when others did not. We did not receive any service after the booking, no help with completing the ship manifest, no updates on the booking and no help with travel insurance, I was told to do it myself. After I managed to cancel an overpriced flexible accommodation booking with them it took 35 business days to receive a refund. We complained directly to Travel Studio and received a hostile letter, refusing to disclose the commission they received on our booking and threatening legal action if we shared our abhorrent experience with others. We complained to Fair Trading only to find out that they have absolutely no power to enforce any of their regulations. They can only mediate and if the company refuses to do this, which this company did, they can do absolutely nothing. In NSW it is compulsory for travel agents to disclose their commission, which is not the case in Queensland. This needs to be legislation here in order to stop the deception, misrepresentation and lack of integrity that we experienced."
"Great boutique travel agency. Always obliging and full of information. If you go in with a specific holiday in mind, they will talk you through your requirements and book everything for you. They are always in contact during the process. Can't recommend them high enough."
"I am an experienced flyer but have not flown recently. I needed information on the vaccine mandates, the bullet train and possible book a flight. After a short conversation and the answer was no you can't fly the advisor said he was very busy and I should contact qld rail for more information. Very rude. Not a way to treat customers. Shame, they could have got a lot of business from me."
"Exceptional brilliant nothing was a problem In changing even after changing our minds whilst sorting out where to travel to"
"Jessica at Travel Masters is a fantastic operator. She is resourceful and professional and was able to help me get a challenging itinerary sorted with a minimum of fuss. Would happily trust Jessica with my travel needs again."
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