Officeworks Pimpama 1 Nexus Drive, Pimpama, Queensland 4209

"3 times I’ve tried to use the self service printers, 3 times they haven’t worked, and I’ve had to get the staff to print it. Not worth the hassle considering the quality of the photos that print. The staff have been helpful, but the point of self serve is to be quick and easy. Easier to go elsewhere for better quality that costs less"

"Ordered click and collect, called staff to check if it's arrived, staff advised yes its arrived and asked to come to store after 30 minutes, I went after 1 hour there and staff advised they did not received the product yet, and asked to come back later today. So i drove back home and As i reached home got notification your product is ready to collect. why should i drive back again due to poor pathetic service from staff members? please get staff trained well. very bad experience, happened on 01/08/2023."

"Maybe it's morale in this store that's low but it's really unpleasant dealing with grumpy unhelpful people. We've been there many times and just get in and get out because there's no friendliness or professionalism. I rang to ask about digitising my art but the attitude was not about helping me understand how they do things but instead was just don't care. Such a pity to not make a small amount of effort because customers deserve better."

"Told them we needed to print something and that we had no idea how to do it. They then gave us about 15 instructions which didn't help and wouldn't help us. The store eas not busy with around 5 people doing nothing."

"I called these guys to ask about an urgent print job. The lady on the phone said it wasn't busy, so they would likely be able to print the same day. I asked how to make that happen and she said just order online. I did so, then called to make sure they got the order. After I had ordered, the story changed and it was a we'll do our best tonight, but otherwise 11am tomorrow. I had a colleague call past later today to ask about the job, at which point someone told them up to 48 hours, and at best it would be ready at the end of play tomorrow. Very disappointing to get 3 different stories, and I needed the job today and I was upfront about that. They should have just said they can't do it and saved the heartache on both sides. *Update - I had a call from the store asking if I wanted to cancel the order given the review. They had little to no care for what I had been told and said that the website terms clearly state 48hrs turnaround. This was well into the evening so I said I’d follow up the next day. The next morning I called and the person I spoke to showed empathy for my situation. They prioritised the job and helped me get it printed by 8am. A big thanks to them a I’ve adjusted this review back to a higher number purely thanks to their manner and help."