TerryWhite Chemmart Floreat Forum 1 Howtree Place, Floreat, Western Australia 6014

"Great service and friendly pharmacist. I went there today for my annual flu shot and the pharmacist was fantastic."

"You have one pharmacist that is nice, the rest of the staff make me dread coming in."

"My sincerest appreciation to Dean from Terry White at Floreat, for contacting me to apologise for my customer experience and that staff training was applied in this situation. Thank you Dean. How can I give a zero. My experience with Terry White at Floreat Forum this morning was appalling to put it as kindly as the customer service deserves. Firstly, being told the wait for my prescription would be 15-20 minutes in what appeared a quiet store was the first issue, but I am a patient person and I'm sure other customers prescriptions were ahead of mine. After some shopping at the supermarket I returned about 20 minutes later. The customer service assistant was great and polite. When she told me the price of my medication was 2.5 times what I always pay, I questioned it, but also advised that all other Terry White Chemists, my local and another close to home charge a lot less, which I had spoken to the owner of this Chemist about in the past, which he accepted and changed the price to the standard RRP on this medication. Today, the Pharmacist in charge (not the owner) gave me a lecture about Chemist Warehouse and if customers choose to go there then that's what killing the suburban pharmacies like there's. I pointed out that I have never paid more for this prescription but understood the price increase on every consumable. I was then advised she could reduce the price but absolutely I was not going to have the medicine for the normal price I pay every month. I do not appreciate having my time wasted, nor should I be lectured about the impact of pharmacies by larger competitors for which I am opposed to, hence the reason I am standing in your store giving you my business like I have dozens of times working local to their store. My family pays thousands per year the pharmacy industry which we'd prefer to spend on other things, so I'm sorry If I dont show sympathy to your multi billion dollar industry profits."

"I booked a vaccination appointment and during the pre-screening was left shocked with the chemist’s rudeness and lack of basic knowledge about the eligibility requirements - in her words “I don’t know very much”. Edit: Thank you to Toby for reaching out to discuss and follow-up my concerns."

"Overpriced, with medication, bought iron tablets the other day $8 more expensive than anywhere else. Never visiting them again."