Adelaide Independent Taxis 99 Henley Beach Road, Mile End, South Australia 5031

"I have used this service many times. 10/10 for bookings and pickup. Having left my phone in the cab once, the driver was good enough to keep it safe and return it. I'll never use any other early morning booking service."

"Extremely quick pick up and some double checking from the booking office to make sure I was ok so that was excellent, although a bit of a surprise I suppose there is an extra effort for customer service. The gentleman driving was friendly and knew where he was going which is always good too."

"I was driving along Grange road at 5:45AM and one of your drivers was tailgating me and flashing his lights at me when I was going 60 in a 60 zone. They finally went around and at least went 20kms over the speed limit. If that's how your drivers are going to behave then you can guarantee that I will never call one for a ride."

"Not long ago I randomly hailed a cab from a taxi rank, or maybe it wasn't even an official rank. Either way, it was from Currie Street in Adelaide, early on a Saturday morning, during Fringe, so a busy time. Long story short the driver was not the best kind of moral character going around. I don't know for sure, but maybe due to the extra demand at the time, additional drivers were added to the roster compared to normal. The driver stated up front what the cost would be (I'm not sure if he's supposed to run the meter past midnight or not) and even though the amount he quoted was abnormally high I accepted it, since I wanted to get home. Now, had the driver charged me the quoted amount everything would have been done and dusted and no more story to it, but instead the driver charged an extra $15 on top of the already high amount that he had quoted me moments before and then tried to blame it on "bank processing" fees. I assume he thought that someone that early in the morning had probably had a few drinks and would not notice. Too bad the charge immediately showed on my phone, so I knew what had happened. I called the driver out on the over-charge and he immediately refunded the amount he charged (excluding the 1% credit card fee) in cash and then I paid him the lesser amount he quoted in cash and he took me home. (Probably should have found another cab, but again I wanted to get home). All up not the best customer experience for me, but here's why I am giving 5 stars to the company as a whole. After the above unsatisfactory experience, I immediately made an official complaint to AIT by e-mail with all the details and not only did they pay attention (I was not expecting a reply to be honest), they literally bent over backwards to investigate the issue and make things right. AIT ultimately refunded me an extra $20 that I was not expecting (due to the abnormally high fee) and took action (according to them) against the driver. Given this, I think that this demonstrates that the company itself does care about its customers, even if not every single driver is up to the same standard. Since the company clearly has integrity, I will keep using them. Unbeknownst to the driver, he would have likely been tipped more than he tried to over-charge me, so his loss in more ways than one."

"Be careful. The driver ripped us off with the credit card. It was 31 dollars but he charged me 68. What a rip off. Uber from the airport was the same guys. Make sure you check the price before you get on and do not pay by credit card."