Nick Scali Furniture 750 Main North Road, Gepps Cross, South Australia 5094

"I have never been so disappointed. A very expensive purchase, hoping to get what I paid for in the quality of the product. However the leather has peeled on all the seats within four years of purchase. NS has absolved themselves of any responsibility saying that we haven't kept the leather clean. We have. It's been cleaned more times than our second hand leather lounge that was originally purchase from Harvey Norman, over 20 years before we bought our NS lounge. The Harvey Norman lounge is still in excellent condition. In addition, the back frames of our lounge continually become loose and the chaise always disconnects. I would not recommend. The recliner foot rest part has lost its shape and cushioing as well. Post sales service requests, lodged at the store, have been ignored. Even our old fabric Fantastic Furniture lounge that is 23 years old is still structurally sound and the fabric in good condition. I would never buy from NS again."

"Highly priced with non-existent customer support. They sell you at high price and force you to take the product in whatever condition they want. I bought a new lounge and was delivered after a lot of delay which they solely attributed to shipping delays and take no ownership. Anyways the lounge delivered was damaged and does not matter if a minor or major damage, damaged means damaged. There was no communication from their end as to the process after return, after making several calls to customer care and store, I am being forced to accept it once they repair it or I would be left with no option, and they would forfeit the advance paid. And the store manager asks me a question that what if the lounge was damaged once it was setup , the Gentelman does not understand that getting a repaired product if totally different from the product being damaged at a later stage. Probably never again would I make a mistake to buy from Nick Scali. The followup from Nickscali is really rubbish. U guys just put a comment and google and forget about it. Shamefull"

"Avoid this place at all costs! The most disgraceful after sales service I have ever experienced. Sales was very good & efficient, but upon delivery there was an obvious defect with the product. Two months later I am still waiting for somebody to attend to fix the issue. I keep getting fobbed off by their call centre. Massively disappointed"

"Well, what can one say about this company????......not much other than spend your time and hard earned money elsewhere, because once you pay for your item, that's where the customer service ends. Without going into details, The store manager at Gepps Cross, who is impossible to contact, could of resolved an issue quite quickly however chose to created such unnecessary stress and dissatisfaction only to hide behind his companies policy which inturn caused me to contact the escalation manager, who had seen reason beyond their policy, and helped to resolve the issue. If it wasn't for him I'd have even less to say about this inept company. Will we shop here again? No, highly unlikely."

"Saw some really nice furniture there. Definately going back to get some soon"