Crown Promenade Perth Great Eastern Highway, Burswood, Western Australia 6100

"What has happened to this hotel. Have stayed here many times and it seems to decline in quality everytime. The room we stayed in had huge stains on the light shades, the bathroom shower glass was not cleaned and filthy, the toilet did not flush, the air conditioner kept changing temperature. Everywhere you look is dirty and everything is completely stuffed. The staff are great but the place needs a major overhaul and well and truly overdue. Not staying again, I don't like paying money for dirty, broken, unsanitary accommodation. I've seen backpackers in better condition."

"Extremely disappointed with our stay. Me and my friend stayed here for a week and woke up every morning with back pain. Our rooms didn't get made some days. The showerhead was vile and looked like it wasn't cleaned in 10 years. The selection of products for shower was poor. Pool was cold, not heated - no jacuzzi or sauna. Had to use my data most of the trip. Constant noise, can hear next door having showers, also there was loud drilling next to our room one morning. Very overpriced for what you get. Definitely won't be staying again."

"Extremely over priced hotel. - Bathroom amenities kit was literally just body wash and hand soap. (No conditioner, shampoo, or shower cap). - Security deposit is outrageously high. - The closest parking that I could find was almost a 10 minute walk away (paid parking lots were full) so don’t bother going if you have trouble walking that far - Air conditioning doesn’t work properly - Breakfast isn’t included and costs almost $40 per person"

"We got to the front desk to check in and were told we had to put a $500 bond on the room, yes we didn't read the fine print but it wasn't there when we booked. Luckily we had it but if we'd saved up for months to have this break and play pokies, it would have all been taken from us. The room was $269 and the bond $500? One night... the room was nice but climbing out of the bath after a shower was dangerous, i had to ask my husband to help me. Never again would we stay here,"

"I stayed at the hotel for a work trip. Location is good if you are attending a show or similar that is in the vicinity. Unfortunately I found the cleaning to be an issue. Including a dead cockroach on the chaise lounge. Some of the towels were also stained. I ordered room service a few times and for the price, I expected more. Often what you receive is not what you get. I ordered a traditional breakfast that included a hash brown and got hot chips instead with no explanation. I ordered chicken with an Asian slaw and got a couple of herbs on top. Very deceiving and meals not up to scratch compared to other Crown hotels I have stayed at. Service was prompt otherwise. Honestly I’d probably avoid in the future."