Department of Home Affairs - Entry via a pre-arranged appointment only
836 Wellington Street, West Perth, Western Australia 6005
About the Business
Welcome to the Department of Home Affairs in West Perth, Australia! Our institution is dedicated to providing essential services to individuals in need, and we strive to make your experience as smooth and efficient as possible.
To ensure the safety and well-being of our staff and visitors, we have implemented precautionary measures in response to the COVID-19 pandemic. As such, entry into our offices is now available via pre-arranged appointments only. This approach allows us to manage the flow of visitors and maintain social distancing protocols effectively.
Before visiting our office, we kindly ask you to familiarize yourself with the COVID-19 guidelines and restrictions specific to your state or territory. These guidelines can be found on your respective COVID-19 websites, ensuring you are well-informed and prepared for your visit.
For your convenience, we encourage you to explore our online services and guides. They are designed to help you find the information you need and save you valuable time. However, if you require additional assistance, our dedicated team is ready to support you. Please do not hesitate to get in touch with us.
During your visit, we kindly request that you attend alone and refrain from bringing children or other visitors. This measure helps us maintain a safe and controlled environment within our office premises. We apologize for any inconvenience this may cause and appreciate your understanding.
Upon arrival, our staff will conduct a health assessment to ensure the safety of everyone present. These questions are an essential part of our efforts to prevent the spread of COVID-19 and safeguard the well-being of our visitors and staff.
We understand that these are challenging times, and we appreciate your cooperation in adhering to these measures. By working together and following the guidelines, we can protect ourselves and those most vulnerable in our community.
For further information on COVID-19 and how you can play your part in preventing its spread, we recommend visiting the COVID-19 information and support services provided by your state or territory.
Thank you for choosing the Department of Home Affairs. We are committed to serving you and ensuring a safe and efficient experience.
Photos
Contacts
836 Wellington Street, West Perth, Western Australia 6005, Australia
Hours open
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews
"My partner went for the citizenship test here. Simon was polite and efficient and we got confirmation of approval before we got back to the car."
"Phoned to get copy of citizenship for my mother. Was advised there are no services in office to go on website. Couldnt understand the chap I spoke with all broken english. I told him my mum doesnt have a PC? Not very helpful at all"
"The male I spoke to had no intention of helping me. I explained I could not understand his accent. Immediately started saying if I didn't follow his instructions for accessing the website, he would disconnect the call. He certainly gave the impression that he was looking for reasons not to help. Must enjoy treating people in a rude and disrespectful manner."
"The staffs are very rude !!! Especially the one called Natasha ( sounds like this one but not sure ). She just hang up my call straight away. I called a few times staffs just try to hand ball and not willing to ask the questions or help us. Hopefully don’t need to contact them anymore and it will just waste the"
"Waiting for four months for a tourist visa for a wedding after proving all the required information and having travelled to Australia before. Have Absolutely no care for people or their time. There’s absolutely No way to contact an officer or get any sort of help through an actual human.You call for help and none of the customer services reps are qualified to advise you and are never willing to help you. Every thing just directs you to their website. You can see from the reviews that this is probably one of the least efficient and careless immigration centres out there. They have no respect for you or your mental health. Ive spent nights in tears because my sister cant make it to our wedding thanks to you. Why cant you hire more people and ensure every application gets a fair go without racism. Really disappointed as a citizen."
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