Kinsman Kitchens Carseldine Carseldine, Queensland 4036

"Sold us discontinued product, 4 months late in installing kitchen. Many defects and now still refuse to install correct colour panels. Customer Service has been extremely poor service. Wanted to cancel, but they refused."

"Terrible customer service. Back ordered items have been promised next week for over 2 months now and still no ETA. Good product and easy enough to self install, but way over priced and very lacking customer experience"

"Numerous mistakes, and defects to the product we ordered. Misleading to what was promised. And definitely not worth the amount of money it costs. Technicians back and forth after installation, colour oak is different to the sample that was shown at the design appointment. I was given a completely different sample to what the wardrobe is. No accountability from Kinsman. One door is still bowed. Delivery was dreadful, the driver was smoking and eating a sandwich on the back of the truck in my driveway before unloading. Not a sight I want my three year old daughter to be seeing. First installer rushed the entire day to putting it together. I was promised by Kinsman it would be a specific price for installation and was then told by the installer it was $80 more. He then has made an error with the left filler panel overlapping the door height by 6mm. A maintenance technician has then removed panel to trim and fix it correctly. The handles I chose from Kinsman (in a catalogue) were brushed brass and was promised this. The handles that were provided were tacky rose gold handles that looked like my child’s costume jewellery. For a $5000 wardrobe, you would expect more than a $20 handle. After all the problems that has come from this product, the margins between the doors are still not even. My husband is in construction, and being extremely busy and also pregnant, we took the more expensive and easy path to choose a company to design a wardrobe to relieve some stress. Instead, it has caused more. We basically were forced to give up the right to having it look perfect. I wouldn’t be recommending Kinsman."

"***Beware*** Shocking experience over a twelve month period and still not finished. Kinsman over promise and underdeliver at every step of the process, Once they have your money they have no interest in doing the job properly. We purchased kitchen, laundry and wardrobe renovations and they have not kept promises with poor materials, incorrect parts, poor communication, poor installation from their recommended installer and a don't care attitude, nobody ever rings back, managers are non-existent. This is the worst company we have ever dealt with!"

"Absolutely terrible customer service! Thought we were doing the right thing by going with a big company even though they were significantly more expensive. What we didn’t know was once they’ve got your money they don’t want to know you anymore. We had our kitchen, kitchenette, laundry & bathrooms done with this mob 12mths ago & I kid you not they’re still not finished the install! No joke! 12mths later & I’ve still got panels that arrived damaged, drawers that don’t close, doors that don’t close, LED lights not fitted, damaged walls & ceiling from their installers & nobody returns calls or messages. Truly shocking & beyond frustrating! Absolutely blown away & out of pocket a lot of money for unfinished cupboards & faulty drawers & doors. If you’re considering choosing this mob, do yourself a favour & think again! I wish I did Edit…. That reminds me!! After reading other reviews it’s like… oh yeah that’s right… my bloody sink didn’t fit & I had to buy another one literally that day so the stone bench top guys could measure up AND yep… oven didn’t fit even though we’d told them model numbers etc that they insisted on having. Unreal!! Oh… and yeah our installer appears to have gone missing in action. No replies, too bad so sad…. Ended up paying him personally a lot more than originally quoted too because he had to do so much work to make things fit & now vanished… Do yourself a favour & choose somebody else!"