Snooze Aspley 815 Zillmere Road, Aspley, Queensland 4034

"We ordered a new double bed frame with mattress and a queen size frame only. My experience with the Snooze Aspley was outstanding. The sales team were kind, friendly, and knowledgeable. I bought the double and queen beds at different times, and when I asked for options for an in stock queen frame the team went above and beyond and even managed to schedule delivery with my other order placed weeks before! The delivery and install crew were also amazing! Efficient, polite, and just a true pleasure to work with. Thank you all, we're loving our new beds!"

"Great service and we ❤️ our new beds. Thanks Snooze Aspley team"

"We bought a base and mattress in November of 2021 from snooze aspley and took delivery in February of 2022, unfortunately within a month one of the storage doors on our bedhead broke. We've been trying since march of 2022 to get this resolved, someone came out in june of 2022 to fix it however he didn't have the correct part and left without anything being fixed. Which we notified them of this many times and still in January of 2023 we still don't have this resolved. We sent an email laat week Its the same response every time with them saying supplier issues. Surely it doesn't take 10 months to get replacement storage doors. Really poor and disappointing service. Have contacted the office of fair trade"

"I’d just like to take moment to appreciate Michelle and Kate on their customer service. They went above and beyond to make sure I was completely satisfied. I left feeling very pleased with my purchased. Thank you very much for all your help, you made my day! Belinda A."

"This has been a disappointing experience, and it baffles me how truly difficult it is, to deliver the correct product the first time. I ordered a headboard and base package, on the 23rd of June. The base was in stock, but the headboard was not. The bases were delivered within the week, however, they were two different colours. Snooze organised to have new ones made, that would be redelivered once complete. The drivers that brought the new bases over, queried why parts that attach to the base, to keep the two pieces from separating, were not installed, during the removal of it, to which I could not respond. The original drivers just did not do this, and did not provide me with a reason. The headboard had finally arrived in stock, and was delivered on the 1st of August, however, again, it was not what I had ordered. The warehouse has since returned my call, and has arranged delivery for the correct one, but I am extremely disappointed regardless. For one product, delivered in two instalments, I had to make myself available, and at home, for the delivery and removal of the products, FOUR times. The parts for the bed bases, were also not originally installed, or supplied, which would have become an issue for me, had they delivered the correct bases initially. I am requesting some form of compensation, for the headache this purchase has caused, and hope a response will be provided ASAP."