Lounge Lovers Fortitude Valley 324 Wickham Street, Fortitude Valley, Queensland 4006

"Damaged arm, made in China, not even boxed. Terrible experience with customer service and quality. We purchased a couch and paid $100 delivery to have it received with damaged arm. Furniture technician attended after three weeks and advised it was ‘container crush’ on the arm, should ‘sort it self out’ after he attempted to smooth it over and write a report that it was not a manufacturing fault so my complaint was closed by overseas call agents."

"Terrible Quality. It seems this place spend more on having a fancy showroom then on providing a quality product. Honestly not really any better than Fantastic Furniture. Solid Oak table split after a few months, no dowels have been used between the sections of timber when glued together as you'd expect from such an expensive table. They did replace the table top under warranty. Now, two years later the chairs are starting to fail and split. You'd expect this to be heirloom furniture, but it's just cheap imported stuff from Asia. The seat bases don't even line up with the back rests!!!"

"We ordered dining chairs online for warehouse pick up. We followed their instructions to pick up from their warehouse. We texted them 30 minutes before we arrived and got a SMS response that they are preparing our order. When we arrived before 4pm which is their official closing time, all the gates were shut and everyone was gone. They refused to take any action to deliver the chairs back to us. Horrible online shopping experience. You may wish to consider buying from this shop if there is definitely no other option in the market."

"The company seems to have problems with their quality control. We spent over 2 K with them and received a bedside table that is worth $600 with paint damage, was offered $100 discount which I didn't take. Scheduled to replace the bedside table and the replacement had holes holes drilled in wrong places which makes it impossible to assemble. The customer service seems to be OK but I loose confidence in the quality of their product. Would highly recommend everyone who buys it to check everything prior unpacking as you risk to spend a lot of time assembling and disassembling everything and wasting your time.."

"Friendly & attentive staff, with perfect sized furniture for an apartment too! Which isn’t quite the norm in many shops in Brissy. So happy to secure a dining setting right for our space in under 30 mins delivered! Perfect!"