Early Settler Carseldine 1925 Gympie Road, Carseldine, Queensland 4034

"Went in to look as I knew there were Sales on and the Sales Team were all so talkative and extremely helpful. Ordered a Large Trunk which will come in 4 weeks time but then noticed the gorgeous pillows. Staff helped me with best deals. Love my new pillows and looking forward to my trunk arriving."

"I bought two chairs here. Or, picked up two chairs. The lady at the front desk was pleasant and quick. While we were waiting, my daughter read from the catalogue to like a metal dog and she was pretty happy. The furniture is all of a piece. You can see the bones of a home here, and it’s nice. Not sure I’d want to live there, but like visit could be ok? It’s a touch - just a touch - sterile. Like you can’t spill a glass of wine or make any crumbs while eating. You know the kind of couple who wear all-white and smile warmly all the time? It’s like that. Good and nice but … you know. What’s behind the eyes."

"After purchasing a $3000 Carson Brown Leather Sofa and Ottoman, we received mismatching items. Clear difference in leather tone and finish. After an attempt by ES to swap the item, we received another mismatch. Initially months of waiting, then waiting again, heaps of back and forth messages with Customer Care, and exhausted with the problem we had no option but to except a small refund of $250. So disappointed that after our $3000 purchase 10 months ago we are now left with furniture that doesn’t match."

"If I could, I would rate this store 0 stars. There has been nothing but extremely poor customer service since purchasing our item back in August. Which was received faulty. The staff do not listen and would cut conversation off when expressing concerns. Stating "you've only paid this amount for your item" as if to say your purchase does not matter as it is only small (mind you it is over $100 & was paid with hard earned money). Once you hand over your money, they will not provide any further assistance. It is now December and I still have not had my faulty item replaced, apology or compensation for my time in chasing the company for an update."

"I simply cannot believe the levels of incompetence and rudeness that is inherent to this store. Recently my mother tried to buy a few furniture there and they kept delaying and delaying the shipment and when they arrived, it was scratched all over. The lady was not apologetic at all. Additionally when the second shipment of furniture was supposed to arrive, it went to the wrong address, completely stressing my mother out. They did not offer a single apology, she got a refund after much wrangling and when she went in store to get it, the staff was completely rude to her, basically thrown the receipt to get her out of the store. No one should go to this store or Early Settlers and I hope they fire every single one of the complete incompetent disrespectful employees there."