Mt Gravatt Service Centre RAM, ŠKODA

"Very DODGY service. Took my car there for a logbook service. Was told that I would have an oil change and coolant replaced. Turned out, oil is changed but NO coolant replaced. And the shocking thing is they still charged for BOTH. When I ask why you don’t have the coolant on the invoice but still charging, the receptionist simply LIED and said they did they job but didn’t want to put that on the invoice. After a few rounds of argument, the receptionist went in and talked to the manager and finally agreed that it had not been done. Such an insult on customer’s trust and loyalty. Will definitely not come back and my advice for anyone went here or going to have your car service here is please check your invoice carefully before you leave the premises."

"Will not recommend to take you car here, take my Jeep in for a service after the car won't start. So they said i need new battery , starter motor and they found petrol mix in with diesel in the tank so i need new injectors It's take them nearly 2 months just to let me know that they can't fix it because they can't get the injectors and if they can get the parts it'll cost me nearly $6000 to fix it. So i told them i will take it to other mechanic. After waiting for so long and pay $1700 for new battery and start motor and the car won't start when i go pick up the car. Take the car to other mechanic not even 1 day gone by they call me up to ask me why the petrol still in the tank so i have zero idea what your mechanic team are doing. Zero communication from the team i have to keep calling them every 2 weeks just to find out what's happening to the car and get told they will call you back but never did. Will never recommend to my family or friends or anyone to take your car here unless you have time and money to throw it away."

"Horrible experience and we will never be back. Will never buy another Jeep as a result. Communication is non existent. Never able to speak to someone from the service centre. Always told someone will call back and no one calls back. Was charged $180 for a diagnostic test to tell us what we already knew and then was told they could have the part by 3pm that day. Next minute it would be 1.5 weeks for the part to arrive as it had to come from Melbourne. Was told 2 hours for the part to be replaced now going on 4.5 hours just phoned to speak to someone and surprise surprise there is no one in the service centre available to talk to me. I am very disappointed by this whole experience. My suggestion would be to get some training in customer service!"

"Rang 2 weeks ago re a rattle behind my dash board in my RAM, Was told we will call you back. 2 weeks have passed with no return call. Also asked about adjusting my front bumper bar that was off centre from factory. Was told not covered by warranty and it would cost me $400 to make the adjustment. Now I have to travel 2 hours each way to another RAM service centre to get the problem fixed. Spend over a hundred grand and this is the quality service you get. VERY POOR"

"I have to say I was apprehensive handing my Ram truck over to a dealership to be serviced as it has had a lot of modifications and a lot of money spent on it. I can not speak highly enough of this team, my truck was looked after and my concerns were addressed i.e. the steering play. My truck came back looking like new and the quality of the service was exceptional. I would have no hesitation recommending these guys to anyone in fact I will be prompting this business to the Ram community. Thanks guys, the truck looks and runs great"