Total Tools Brendale 15 Kremzow Road, Brendale, Queensland 4500

"Wayne is the best. Will be back to this store."

"Last time I went to this place for a product that failed under warranty the guy was really angry that he had to do his job. Haven't been back to this one. probably won't... I'm using Sydney tools more now. In fairness it's only this particular franchise I've seen unusual customer service, all the other Total Tools have been all good. Gave you one extra star cause you did sort it out."

"I went here with my service dog and the service was excellent. The staff showed me where the heavy item was, grabbed a trolley for me, loaded it and took it to the counter for me. After paying I thanked them for their help and the gent said “I’m not done yet” and took the item to my car and loaded it in. Excellent friendly service - thank you!"

"Posting this on behalf of the Mother In Law as she doesn't have access to write this. She went into the Brendale Total Tools Today (5/7/22) at roughly 12:30pm, She was sent there by her husband to get a spare part that he needed on site asap, she was the only person available to go down at that time. She walked in and was served by a gentlemen. When told about what she needed and then told they didn't have it in stock and he could get the part in, The mother in law had then told him that they tried an alternative brand and found it didn't work for them. When he was told this threw his arms in the air and said "I've just taken over this place 8 weeks ago, I have 600 earlier email inquiry's, I cant look after yours so quickly I will need your name and email" To which the mother in law stated she was sorry she just needed the part today to get the job rolling. He then stated to her he couldn't look after her as he needed her contact info to get the parts in (which is fair) The way in which he spoke to her was extremely rude and narcissistic. On her way out he said to her "if you come down off your high horse i can help you" She proceeded to walk out (after being spoken to like that she did release the bird to him) A complaint will be filed also with head office. I understand parts cant always be in stock and what not but the way you speak to your customers will either win you business or lose you a lot of business. negative interactions are more spoken about and remembered rather than good ones. Check your staff management as i cannot imagine how he is talking to his staff if that is how he is willing to talk to customers. The mother in law went elsewhere and was served with great customer service and was told "don't take it personally he talks to everyone like that" (completely not the point) My mother in law and her husbands business will no longer be using total tools for any of their needs."

"I thought this place was good but how they dealt with my product issue was woeful. Took several days of me contacting them to finally chase up a denied warranty decision because they stated damage on a brand new item was 'not substantial enough', or that the distorted box side from having excess weight placed on top was considered 'not damaged'. They also brought up a 30 day return window, but this wasn't just a change of mind which is what the 30 days refers to on their website, it was damaged goods. I even emailed the Total Tools Australia main contact to try to clarify terms but they didn't even reply. Happy to take your money, but don't care when there is an issue..."