The Brazilian Hut Caloundra 90-92 Bulcock Street, Caloundra, Queensland 4551

"Absolutely disgusting service from the head/s of this company Nadia Lodge and Jo-Anne Maree. They have NO idea about great customer service. Sadly their hygiene is extremely poor and wax is being double dipped. Management went as far as lying to all clients stating effective immediately Caloundra store was on holidays; all existing appointments cancelled and advised to make appointments with their other stores instead. A staff member informed me that this was not the case and that the truth was ‘they couldn’t get staff because no one wants to work for a company who treats their staff so poorly’. I’m assuming this to be true given the attacking and defensive way the management have responded to me. The added excuse behind covid is simply that. Further to this the owner has blatantly lied below in their response to this review printing me to add to this review. Jo-Anne Maree & Nadia Lodge have stated that a refund on cancellation of membership was issued - NOT TRUE, in fact they chose to unprofessionally ignore requests to honour the cancelled membership after a dispute regarding a past transaction. Moving forward they DID NOT refund any part of my $99 membership fee, instead I attended my rescheduled appt at Mooloolaba and afterwards the staff ember called Nadia who was heard stating the service was complimentary which was very dishonest and manipulative of the management as they took it upon themselves to state the service was instead of refunding any cancellation of membership fees; to this day there is still money outstanding owed by Brazilian Hut. I have never received a phone call or correspondence in person. I think it’s clear to those who read this review and the managements response that they continue to display their unprofessional and unethical conduct. Nadia Lodge- the addit is in response to your reply; if you continue to lie, manipulate and twist facts then the public have the right to tell their truth. Perhaps the right thing should have been done from the beginning and my time would have been spent promoting your business is a more positive light.. This opportunity exists for clients to give honest feedback of their experience with the company; a healthy business owner would take on board said feedback in order to constructively grow; not this one. The threat of slander or legal action is certainly your option and you are well within your rights to do so. This is welcomed as the outcome, evidence and all it’s entirety would be public knowledge."

"Today I had a wonderful experience at the Caloundra store with Prashansa. She was very friendly, professional and extremely quick. My waxing was painless and perfect when I left. Thank you Prashansa"

"My daughter has just started waxing and her experience was fantastic. Imogen was friendly and kind. Great service. Very informative and gave advice to help my daughter take care after waxing."

"Jo is an incredibly skilled therapist who provided an extremely professional service. It is clear Brazilian Hut invest in their staff who genuinely care about clients. Well done Jo for going above and beyond and thanks for the great conversation. I can highly recommend this salon where service is their number one priority - a true feat in this difficult climate."