Catmax Cat Enclosures / Cat Enclosures Brisbane 63 O’Connell Terrace, Bowen Hills, Queensland 4006

"Professionalism and conduct is poor. Bought a caboodle, ended up not being able to use it. Sits under bed in box after 7 months. I'm not going to blame or shame here, but what I will say is regardless of if the consumer chooses the wrong product or possibly mislead in the process, the after sales support needs to be there. It wasn't. I WAS that person that bought netting from this company MANY moons ago, and highly recommended it to all the cat breeders and friends. Yet on this experience I was told "we don't refund for change of mind". To be clear even if the cage was double the price I would have paid it IF it suited the purpose. Please next time maybe listen to what I'm using it for, and tell me you only offer exchange. And don't wait to tell me this after 7 months. My cat is actually quite sick and I take her everywhere with me. This cage was important to me and my fur babies. You took away one of your loyal customers by not treating me right. I do hope you learn from this experience and address customers right next time. The netting is really good and if you intend just buying this, it's a safe bet. But be clear no refund just exchange."

"Amazing company to deal with. Best $$$ I have ever spent. My cats just love it !! Quality product , first class service and great value for money. Happy to show any potential customer my enclosure on the Northside of Brisbane."

"Has been great for the cat but after a few years steps break and hammock dislodges. We have tried to repair steps. The tunnel is a great addition. But for $4k would expect more durability."

"I have used Catmax twice now, 5 years apart and in two different locations. They were been brilliant both times. My cats absolutely love being able to go outside on the balcony and I don't have to worry about them jumping over :) . Both times I have used them their service, product and installation have been perfect. If I ever move again I will definitely be using them again"

"Bad Customer service and their 10yr Guarantee is rubbish! I employed Catmax 7 years ago for a very large and expensive cat enclosure. Last few years the netting has frayed on the sides and the netting has deteriorated causing a large hole. When I asked them about sending someone to repair this under their warranty, they claimed they didn’t install the frame which is what has caused the problem!? They designed, installed and provided all the materials! They claimed their was no notes on the job... Absolute rubbish! After numerous disappointing emails, they said they would allow it under warranty but have to pay for someone to come out for their time!? They also told us we are just people looking for a “freebie” - after that comment we were definitely not letting these people into our home and definitely not recommending anyone use them or believe in their “service and warranty”. As a cat sitter, I won’t be referring this company at all."