South Yarra Clinic and Medicentre Como

"Prompt response to Enquiry and making the appointment. Doctor Cristina is very helpful and patient and addressed all my concerns. Reception Sue was very attentive and made sure all documents and appointments are made promptly."

"I had worst experience ever. I had an appointment on Sunday morning (July 23rd). Receptionist was disrespectful and she yelled at me. I was shocked for couple of minutes after I left the clinic. They didn't ask me for Medicare number ( which they usually do) and then they tried to charge me for the full price of the appointment. I was in the clinic to get my mental health care plan. I was in the room for 15min and when I got back, they charged me for $140. I was shocked why should I pay such big money; and the receptionist didn't think I might have Medicare ( not sure was that because I'm a coloured person with a non-Australian accent or what?) I asked her how does the Medicare system works and she questioned if I had Medicare, and I confirmed with a laugh. However, she responded by yelling at me and asking for more time. I calmly reassured her that there was no rush, as she seemed quite flustered. I still don't understand why she treated me rudely and spoke with that tone, and I observed that she was disrespectful to other patients as well. It was a completely new and unpleasant experience for me. In the healthcare system, people should be treated with care and compassion, not traumatized. I ended up paying $140 with my credit card because she asked me to do it , though I'm still uncertain why I did it; and whether she properly allocated my Medicare details for the rebate or not."

"Pros: Got an appointment on the same day due to emergency, which I am thankful for. The receptionist was friendly and helpful. Did not have to wait longer than 15 min. Cons: Dr. Hema John, did not listen to all of the complaints and interrupted me during the anamnesis. Prescribed corticosteroids for a supposed viral infection, which is an outdated treatment not used since at least 15 years. Would have given only one star, but thanks to the responsiveness of the receptionist, I added one"

"The staff is extremely kind, caring and polite. Despite I didn’t have lived always close to South Yarra, I have been going to this medical centre from 11 years, and I got to know well all the general practitioners, and they all are the best gp you could find in Melbourne in my opinion. I feel I can be very looked after when I go, and the doctors are very prepared and professional. I tried many medical centres over the years, for many reasons, but I always came to conclusion that this clinic is the very best I could ever find in whole Melbourne ."