Mernda Village Medical

""I have been a patient of Mernda village and their team for the past 10 years, and I couldn't be more satisfied with the care I've received. The level of expertise, professionalism, and genuine concern for my well-being has been exceptional. Every visit has been met with a warm and welcoming atmosphere, making me feel comfortable and valued as a patient. [General Practitioner's Name] and the entire team have consistently gone above and beyond to address my health needs, provide thorough explanations, and offer the best guidance for my medical journey. Their dedication and commitment to their patients' health are truly commendable. At times appointment time don’t go as scheduled in my opinion where ever you go if you want excellent care it is worth the wait I am grateful to have found such a reliable and caring general practitioner and team. Thank you for your unwavering support and excellent care!""

"My family and I have been going to Mernda Medical to see our lovely and dedicated doctor Manasi for over 10 years now. Emma and Karen at reception are just as lovely and always go out of their way to help us wherever they can. Thanks for everything ladies, its always such a pleasure dealing with you all."

"My family and I are regular patients at Mernda Village Medical Clinic. We are so warmly greeted by the reception staff each and every time we arrive. The receptionists have a genuine care and interest in how we are going and are so kind and caring with my children. We can confidently visit any of the doctors at the clinic. A very special shout out to Emma for always trying to weave her magic if we need to get in to see a doctor urgently and a special shout out to Dr Nathan Lay for his attentiveness to our medical issues."

"I've been attending Mernda Village Medical clinic since moving to Mernda 9 years ago. Throughout that time I have been treated with respect, courtesy, and knowledge by the medical practitioners, nursing staff, and reception staff. I was a nurse in the acute care sector in the past and wanted to make a few comments about the care I've received and observations I've seen. Dr Deshpande has been my general practitioner, and over the last 9 years she has helped me overcome some major problems. She has gone above and beyond in the care she's provided to me. The reception staff are at the coalface of the practice. I've seen them being abused by people in a loud, aggressive, and discourteous manner whilst they’ve been trying to attend to people at the desk and deal with phones that are running off the hook. Sometimes, delays occur when patients are acutely unwell when they present, or the doctor may have to discuss a new diagnosis and treatment options. This all takes time and isn't the fault of the staff in the reception area. If it was us or a loved one requiring urgent care or extra time with a practitioner I'm sure that I/we wouldn't want my/our appointments rushed. I think the staff do a wonderful job given the circumstances they often find themselves in. None of us go to work and expect to be punching bags and cop abuse. So maybe if you find them to be having an off moment, try to use a little honey instead."

"So sad to read these reviews about the reception staff. I have always found them to be kind, pleasant, friendly and very efficient at what they do. I have never heard a bad word or any rudeness from them towards the patients. I find everyone in the clinic to be more than helpful and kind. Would recommend them to anyone."