SureFinity Insurance Brokers 14-18 Discovery Drive, North Lakes, Queensland 4509
About the Business
SureFinity Insurance Brokers, located at 14-18 Discovery Drive, North Lakes, is a trusted establishment in the insurance industry in Australia. As an insurance agency, SureFinity is dedicated to providing top-quality service and assistance with all general insurance requirements.
Clients have praised SureFinity for their exceptional customer service and support. One satisfied customer, Nathan, expressed his gratitude for the team's assistance with various insurance needs, including business sports insurance, household insurance, and car insurance. Nathan highlighted the peace of mind he experiences knowing that SureFinity has his back and will not let him get "caught out" by any misinterpretations. The team at SureFinity has consistently shown great commitment and support to their clients.
Another long-time customer, Chipmunks Playland & Cafe franchisor team, spoke highly of Nathan Case's expertise and professionalism. They consider Nathan and the SureFinity team to be a crucial part of their operational toolkit, relying on their knowledge and support to ensure the success of their franchise network.
SureFinity's dedication to their clients extends to their ability to find cost savings for businesses. One client mentioned how Nathan consistently provides cost-effective solutions and looks for ways to save money on public liability insurance, business insurance, and directors & officers insurance.
SureFinity's reputation for personalized service is evident in their commitment to understanding their clients' needs. They offer tailored insurance solutions that align with the specific requirements of each business. Clients appreciate Nathan's ability to recommend the best insurance coverage for their business, even if it may not necessarily be what they initially thought they needed.
SureFinity's attention to detail and prompt response to claims and queries have been highly praised by clients. Their efficient completion of documents and proactive approach to understanding each client's business have made the claims process stress-free.
Nathan Case and the team at SureFinity have also proven to be reliable, knowledgeable, and effective in managing varied insurance requirements. Nathan's dedication to reducing premiums and recommending relevant alternatives has set him apart from other brokers. He actively assists clients in risk management by identifying trends and injuries and implementing measures to eliminate or reduce these exposures.
Overall, SureFinity Insurance Brokers is a trusted and reliable insurance agency that goes above and beyond for their clients. Their personalized service, attention to detail, and commitment to cost savings make them a valuable partner for any business's insurance needs. Whether you are in need of general insurance or specialized coverage, SureFinity is the go-to agency in Australia.
Location & Phone number
14-18 Discovery Drive, North Lakes, Queensland 4509, Australia
Reviews
"Waited almost three weeks for a quote and we're still waiting even after follow up. Very poor communication."
"Ausure Insurance Brokers, also going by ‘Surefinity’ Insurance Brokers. ******, the owner/principal, was very rude and unhelpful! When I closed down my business and requested cancellation and a pro-rata refund for my insurance policy I was slapped with a $110 broker fee without explanation. When I queried this with Nathan he stated it was a cancellation fee they were entitled to charge under ‘the act’. When pushed for more information he then went on to say it covered brokerage fees they would have received however were no longer entitled to due to the policy being cancelled. He refused to advise what their brokerage fees were and stated “he was under no obligation to divulge that information”. He did tell me that details of the cancellation fee were clearly stated on page one of the policy document. He wouldn’t advise me what was stated, instead telling me if I wanted to know I should refer back to the paperwork I was provided when I signed up. A little bit of empathy would go a long way when someone has just closed down a business they have put so much blood sweat and tears into. Instead it was all about fattening their bottom dollar, beyond that he really could not have cared less!!"
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