XL Express 947 Beaudesert Road, Archerfield, Queensland 4108

"One of your drivers was incredibly abusive over his 2way. Lost count of the “F” words totally uncalled for. Yes we were towing a caravan and we did safely change lanes to pull in front but we were going the same speed as the car in front of us and moved over as soon as we could."

"Not impressed at all. Still waiting to receive my parcel($300 worth) Tomorrow it will be 2 weeks since it was supposedly delivered.Was home all day awaiting the parcel.They send it was delivered. They won't deal with me now. Will only talk to Brisbane Lions shop about this matter. I am waiting to hear from a representative from BL shop on replacing the items I ordered. Hoping for a happy outcome on this issue."

"got a delivery through vuly. it was late to be delivered. i had spoke with them to arrange delivery as i have a fully fenced yard. they assured me they would ring first so i could meet them at home. I rang late in the day as i had not heard and was told it would be before 5pm and that they would ring. i waited and after i checked my front yard found they had thrown 19 boxes over my 6 ft fence and they were scattered over my yard. pick another courier company vuly"

"Absolutely ridiculous management of this company. Waiting on product for our business from our supplier in NSW to Gold Coast that was dispatched on the 27th Oct. Told by the supplier that XL Express are running behind with deliveries by 21 days and that they were struggling to get any information from them. Called them direct to chase the consignments only to be told that because we were not the account holder they could not provide any information even though I had the consignment note numbers from the sender. Explained reason I was calling direct was because you were not getting back to the supplier. They explained they had a 2 week delay with deliveries to the Gold Coast from Brisbane in which I responded we would collect from the depot. They advised that as per decision made by management they were not allowing collections. So XL to help reduce the pressure with your deliveries you are not allowing customers to collect? What kind of monkeys are running this circus?"

"I was informed that my parcel would be delivered today, I gave them my phone number to give to the driver so that he could ring me when he was here, as they couldn’t get in contact with him for a time frame of delivery So I was forced to stay home as I had to sign for my delivery. I live in a gated complex so I would need to let the driver in. I spoke to ROSE from customer service and she was rude, she told me that it was my choice to stay at home. Yes it was, but I want my package and was told it would be delivered today, and it wasn’t. Apparently it’s not even in their warehouse, so I waited around for no reason. I was upset as it’s an inconvenience to me and she spoke rude to me on the phone when I asked for her name she said “and yours is Jakarta”. Really not happy, won’t be ordering from the place I ordered from again if they will be dealing with my delivery. Unprofessional and unorganised."