13cabs 7 Albion Street, Woolloongabba, Queensland 4102

"I paid for my taxi then it arrived saying it was cancelled. Then said he will take me but has to charge me again and will charge me the same price. I get to my destination already having paid the $70 to then pay $75 dollars. He called the company saying they will refund me. That was 5 days ago and I have emailed and try to call them and still nothing. Will never use this service again !!!!!"

"BEWARE OF 13cabs I had my insurer order a cab from geebung to Banyo so I could collect my car from the repairer. On arrival at the repairer the cab driver said I needed to pay. My insurer even said it was on their account that the cab would send the bill to as they do this every day and several times a day. So I explained this to the driver. The driver refused to listen to me so I asked him to wait and I would get the office gentleman to come out and sort the payment out. This is when the cab driver proceeded to LOCK Me in the cab until I had made payment. After screaming at him to unlock the doors he refused to until I paid him. I then made the payment and went in and explained this to my insurer and they were stunned. My insurer as well as myself have reported this to the police as well as the cab customer care centre. Well I get told today that they have the right to lock you in the cab if you do not make payment. But….I was told on Tuesday that on his screen it clearly stated it was on account and not for the passenger to pay. So here I am still furious and broken as to how the hell this is allowed. The police say he didn’t understand what was happening. Well again I am sorry but how much clearer can it be when he is told several times that this was an account job?! So this prick can still drive a taxi for yellow cabs and do so freely without any action being taken. Please share this as I do not want this happening to anyone else. As a female and being locked in a car for a reason that had already been explained, I to put it nicely now have no faith in any cab company whatsoever. He has robbed me of my freedom and faith in others and made damn sure that he played dumb to not understanding. I do not want this to happen to anyone else so please be aware."

"Booked a trip on the website and entered my credit card details, at the end of the trip the driver charged me and the system debited the same amount from my credit card - moral of the story, I got charged twice for the same trip. Have been trying to contact them ever since and have not been successful. The phone number on their website only allows you to speak to a bot to book a new trip and the "customer service" portal they have is just useless as they don't get back to you. HIGHLY DON'T RECOMMEND! VERY DISAPPOINTED!"

"Would give no stars if I could. Booked cab, driver accepts, sends confirmation text. Once we entered cab, with a child & grandfather, driver tells us to get out, he has cancelled because he wants a better fair. Although still charged to our account. Complaint sent to 13Cabs, no apologies just a refund. No acknowledgement of disgusting behaviour of driver. Never such problems with UBER! 13Cabs is the worst rideshare company I have come across."

"Tried to get a cab last night from Howard Smith whales They were all lined up 1st 2 wheremaxi taxis refused to take us as they said they were maxi taxis there was four of us so we went to the fourth car in line which was a sedan he refused to take us because he said we had to go to the first one in line but the first one in line refused to take us absolutely disgraceful service. Should be ashamed of yourself you are there to provide a service to take anyone to wherever they want to go"