The Good Guys Capalaba
135 Redland Bay Road, Capalaba, Queensland 4157
About the Business
Welcome to The Good Guys Capalaba, your go-to destination for all your home furnishing and appliance needs. Located at 135 Redland Bay Road in Capalaba, Australia, our establishment is a renowned furniture and home goods store that is sure to meet all your expectations.
At The Good Guys Capalaba, we understand the value of your time, which is why we offer an online form for all returns, refunds, repairs, and exchanges. This convenient feature allows you to save time and hassle by easily submitting your requests from the comfort of your own home.
As a Gold Service Extras member, you'll enjoy exclusive benefits from day one. From StoreCash rewards to access to special offers and sales, being a member has its perks. Start your report online for speedy service or lodge a claim to begin the swap or screen replacement process.
For new customers, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card. This credit card comes with a range of benefits, including monthly fees and terms and conditions. Visit our website or stop by our store for more details on how to apply.
Earn StoreCash by meeting qualifying conditions, including signing up and downloading the Digital Wallet before making a purchase. Refer to our StoreCash terms and conditions for full details on how to receive notifications when your StoreCash has been credited to your Digital Wallet.
We pride ourselves on offering competitive prices, with discounts that apply to the current ticketed or advertised price. Our negotiation skills often result in products being sold below the ticketed price in some of our stores. Please note that these discounts cannot be used in conjunction with any other offer.
Time limits and terms and conditions apply to certain products, so be sure to check the details before making a purchase. Additionally, we offer a bonus service within a 30km radius of our store, with additional charges applying for distances beyond that. Please see the product information for more details.
For port-in and new customers, we have special offers available, excluding current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. Bonuses will be issued once the connection has been approved.
Enjoy the convenience of Store Credits, which are sent via SMS or email. Please note that expiry dates may vary depending on the promotion. Store Credits exclude all types of Gift Cards, Epay Cards, and Agency brands.
When it comes to trade-ins, we have partnered with SquareTrade to offer you great deals. Please refer to the terms and conditions for full details on eligibility and offers. It's important to note that you must be at least 18 years old and responsible for removing all data from your device before shipping it to us.
Home Services Network Pty Ltd, operating as The Good Guys Home Services, does not perform gas fitting, electrical, or plumbing work. We work with licensed subcontractors to ensure that all necessary certificates and compliance standards are met.
For Spot. Buy Now, Pay Later account holders, we have a special offer. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until September 30, 2023, and receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria.
To stay updated on your StoreCash balance and current offers, simply enter your mobile number to receive a verification code via text message.
Experience the best in furniture and home goods shopping at The Good Guys Capalaba. Visit us today or explore our website for more information and to discover the wide range of products we have to offer.
Photos
Contacts
135 Redland Bay Road, Capalaba, Queensland 4157, Australia
Opening hours
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 21:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews
"Will never set foot inside The Good Guys EVER AGAIN. Purchased an expensive coffee machine. It broke down three times and the same problem each time. Followed the Good Guys guidelines on repairs and returns. Got told twice that we could get a refund on our purchase when it breaks down on the third event. OF COURSE LETS RIP THE CUSTOMER OFF. NO YOU CANNOT HAVE A REFUND. YOU THINK THAT CUSTOMER SERVICE AND HONESTY FROM A BIG COMPANY WOULD MEAN SOMETHING. CLEARLY IT DOESN’T. NEVER AGAIN."
"Incorrectly billed on the day of purchase of new oven leading slight confusion and delay on install day. Rectified quickly and install done. Electricial installer Crowlz electrical and solar was excellent. Prompt, professional and very helpful. Highly recommended and would consider using them again for any other electrical needs."
"I feel compelled to write of my 5 start customer service experience in store yesterday. I was working from home yesterday due to a time critical project I am delivering across this weekend. Unbelievably, a glass of water ended up in my HP Spectre laptop. I did my best to dry the unit and engaged with multiple parties to troubleshoot next steps while googling stock levels at my go to store, The Good Guys Capalaba, for my preferred unit. It was indicated the laptop I was after was out of stock, however I headed in store in a state of panic and near desperation. I came across Jordan who dropped everything to listen to my story and immediately sprang into action. He checked and confirmed an outcome and in the space of 5 minutes I had a solution and was at the checkout counter. Door to door I was setting up my new laptop in less than 30 mins - including travel time - and my project was not at all impacted in terms of delivery. Jordan went well above and well beyond and words cannot describe my gratitude. I hope the leadership/management team see this and take the time to interact with Jordan directly and my hope is his effort is acknowledged. Customer service like this is rare and while this event was well and truly exceptional it is indicative of my recurring experience shopping at this store. Jordan - Thank you - Thank you - Thank you!"
"The second time I have purchased from this retailer. On both visits they had stock of what I needed, provided friendly efficient service, and were competitively priced. Thanks for a great experience!"
"The only Goodguys store we go to nowadays. We're closer to another store but the extra 10 min drive is not much compared to the time wasted waiting to be served in another local TGG store where the staff are grumpy all the time. Most staff ive come across @ the Capalaba store are generally friendly and upbeat about helping customers. I haven't seen any customer not being attended to. Recent purchase was a fridge. Sue was very professional, friendly and knowledgeable. Excellent communication skills and was on point with her customer service."
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