Australia Post - Diamond Creek LPO

"This is to address to Simon, the man who said is the manager of this branch on Saturday 22th July at 11 am! I wanted to return a damaged item back to the seller. I hade the return label and I print it out and went to this post office and gave them the label and the package to be returned. But two days later I received my returned item back and when I checked I noticed that they made a mistake and they crossed out the new return label and send it back to myself again using the original label on the package. It was already inconvenient. I went back to the same post office on Saturday morning at 11 am and explained what happened and ask them to redo it. They said you have to print out the label again but I didn't have any printer at home and I have used my work place printer for the first one. I told Simon (who said is the manager) and asked him if he can print it out if I email to them? He said no he can't help me and it's my problem! I said you made a mistake and you need to fix it but he was very rude and he didn't even apologize! He said he can't use his printer for me and I have to go to Greensborough branch! It was very frustrating and disappointing. I'm very sorry for such a poor customer service. It's not the way to treat customers!"

"Great local post office, friendly staff. Whether you just want to post a letter or get your passport renewed, you can get it done here. Fuss free."

"I have been dealing with Diamond Creek Post Office for the past seven years and have experienced nothing but the highest quality, friendly and courteous service. They always take the time to ensure that you dont pay 'overs' and at the same time your parcel is packaged in the safest way possible. Especially during Covid, they were there to help accommodate all our needs and always with a smile on their face - which would have have a been a very difficult period for them to keep running the business."

"Was recently here to take 3x passport photos and lodge 3x child passport applications. Daniela, Jeanette and Maria all played their parts in various processes and provided efficient, pragmatic and friendly service. Very impressed !"

"The service was great by staff, my only issue was with delivery driver who did not leave parcel although instructions were to leave at front door in front of CCTV camera. I had to go into branch to collect. I really don't understand this."