R.M.Williams Queen Street 185 Queen Street, Brisbane City, Queensland 4000

"My previous experience 10 years ago, buying a pair of RMs was special quality service that represented the quality of the product. However, my experience this purchase was completely different it was rushed and impersonal. When you are purchasing a product such as RM boots you would expect the service to be quality customer service."

"Store layout was immaculate and my partner and I were keen to check it out after a walk through the botanic gardens. Upon entry, we were confronted by an employee asking if we “were here to steal.” Absolutely humiliating treatment from the staff and an appalling way to treat visitors to the store. Do better."

"The shoes are great but the brand and service is what drives this low review. I have been to many RM Williams stores around Australia and I have to say never been to one that has welcoming staff. Always feel judged and looked down upon. I have spent thousands on RM Williams boots/ belts etc over the years and the service is slowly becoming worse. I would expect more from such an heritage rich company that prides itself in workmanship. The last visit to the Queen St store I was intending to spend over $3000 on gifts for family and the process to even get someone to assist was terrible. The same lady I have bought countless pairs of boots from still cannot recognise me. I get better service from the local petrol station.... Anywho I spent that $3000 at the David Jones store which the older gentle men provide amazing service and knowledge. He knows more about the brand than the employees working directly for RM. Slowly I am falling out of love with this brand and soon will no longer purchase anything from them."

"For 15 years I’ve been a boot wearer and today I had been planning a visit to the store. I wanted to understand a little more about the versatile boots that my feet have called home over what feels like a lifetime. Sarah was the RMXpert that welcomed me to the store. Her knowledge, passion for all things RM but understanding what I was after and the roadmap of boots that would deliver my next 10 years of homes for my feet was absolutely astounding. If you’re a long timer wearer and want to understand more about the designs, finishes and options, I would recommend a visit to the store. Thank you for taking the time and I look forward to ordering my next pair soon."

"You're going to love anything you buy from this store, 100% absolute quality and beautiful leather. Yes it's expensive but lasts a lifetime. Helpful staff that love what they sell, although they did not have my size boot due to being sold out, they did size me up so I know what RM boot size I would be and recommend I buy online for the model and could I was requesting."