HICAPS
395 Bourke Street, Melbourne, Victoria 3000
About the Business
Welcome to HICAPS, the leading establishment and point of interest located at 395 Bourke Street in Melbourne, Australia. As an early adopter, you have the opportunity to sign up for a new HICAPS terminal in your GP practice before October 31st, 2023, and enjoy 3 months of FREE HICAPS rental. Not only that, but you will also receive a complimentary digital claims portal account.
Exciting news! HCF and HICAPS have recently launched a new QR code claiming solution, making the claiming process even more convenient for our valued customers. Additionally, we are pleased to announce that WorkCover Queensland claiming is now available through HICAPS. By partnering with WorkCover Queensland, we offer you a fast and efficient way to submit your claims online, ensuring you get paid sooner and reducing your invoicing administration time. Our user-friendly HICAPS Digital Portal simplifies the claiming process, allowing for quick and efficient processing of your invoices.
For disability service providers and plan managers, our HICAPS NDIS solution brings a range of benefits. We strive to provide a seamless experience for both providers and plan managers, ensuring efficient payment processing and reducing administrative burdens.
As a wholly owned subsidiary of National Australia Bank Limited, HICAPS works directly with 100% of Australia's Health Insurers, allowing for seamless claim submissions and processing. Our terminals are not only mobile but can also work unintegrated, providing flexibility and convenience for your practice.
At HICAPS, we prioritize accessibility for all. Our Trinity Terminal features vision impaired accessibility features, ensuring that everyone can easily navigate and utilize our services.
We understand the importance of exceptional customer service. That's why our dedicated Australian-based customer service team is here to support you, ensuring that you can focus on running your practice and providing the best care for your patients.
Join HICAPS today and experience the convenience, efficiency, and reliability that we offer. Sign up for a new HICAPS terminal before October 31st, 2023, and enjoy 3 months of FREE HICAPS rental, along with a complimentary digital claims portal account. Contact us now to get started!
Photos
Hours open
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"I can't say enough good things about HICAPS. Their customer support team was so helpful and friendly, guiding me through every step of the way. The convenience of their service is unmatched. A fantastic experience overall!"
"Pathetic service while doing Ownership Transfer - When you transfer form one business to new business you cannot disconnect old terminal immediately & take 5 days to activate new terminal. GOING CONCERN CONCEPT is not know to the technical team. Small businesses cannot shut down just because HICAPS cannot do efficient transfer. I would suggest you should FIRST make New Terminal / owner Active and THEN CANCEL/CLOSE the previous Terminal/Owner. That is more effective and helpful"
"I cannot believe how many one star reviews for this business!! Here’s another one!! Poor customer service!!! Zero care factor!!! Zero honesty or transparency!!! Our practice did not had a functioning HICAPS system for four and a half days straight with no transactions for 10 allied health practitioners. We initiated contact with HICAPS numerous times, only to be told the same story each time. "We will send a technician by 1pm" - no one arrived; on calling again "A technician will arrive before 5pm" - no one arrived. Eventually a technician arrived, did not introduce himself, asked if we were having problems with HICAPS, told he would be back, and never returned. On the fifth day, finally the problem was remedied."
"Seems hicaps have done dodgy updates and now our terminal won't work. After multiple hours on the phone with their tech support who told me they no nothing about technology as they are just customer service, might explain as to why they advised me to "download a port". Hicaps tried blaming our hardware, tech came and came to the conclusion that the problem lies at Hicaps end as all our other networked hardware is working correctly. Hicaps sent out a "tech" to replace the terminal, still not working, he came back, still not working, I lodged a written formal complaint weeks ago with no response. How can we run a practice when we can't claim anything? Clearly customer service or any service is a challenge for hicaps to achieve as they can't even reply to complaints, hicaps installer also lodged a complaint while standing in our store, still hicaps don't seem to care. I assume I will get a generic contact customer service response."
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