Aviation Australia 20 Boronia Road, Brisbane Airport, Queensland 4008

"I purchased a flight experience voucher for my partner's 30th birthday. Due to COVID-19, the expiry date for the voucher was extended, and it was clearly stated on the ticket that the voucher is valid until 03/08/2023. However, the company no longer accepts online bookings this year. We attempted to book MULTIPLE times over the phone, but the person in charge of bookings was consistently unavailable due to being busy, on break, or in a meeting. Instead of honestly informing us that there were no available booking slots due to the closure of the business for general public flight experiences, they collected our contact numbers and full names each time and promised to call back, but they never did. We only discovered that there were no booking spaces available at all now, despite the ticket being valid until August 2023. They stated that a refund was possible and directed me to another email. I sent an email with my booking references and the necessary details, but they have not replied. I am appalled by the unprofessional customer service provided by Aviation Australia. I kindly request a reply to my email and prompt processing of the refund. I did not receive the service I paid for, and it is unacceptable to avoid contact and potentially withhold my money."

"I have dealt with the Aviation Australia instructors numerous times on a professional level. I found the instructor I dealt with as my point of contact to have the highest level of professionalism and understanding, when given a tour of the facility I found this instructor to have a wealth of knowledge and patience as they took myself and those from my workplace through all Aviation Australia had to offer, the patience of the team throughout our tour was second to none with no question being left unanswered. I would highly recommend anyone thinking of a future in Aviation to contact AA and see what they have to offer, as I believe you would be hard pressed to find any learning institution in this sector to be of the standard and quality that the team here have on offer, not only do they display the highest academic standards but also in the safety aspects as well. You will be well prepared for a future in the Aviation Industry when you complete your training here that is without a doubt!"

"Wow, just wow! So, my son has been training there for almost 12months. In that time, he sits in a room, with a book, and answers the questions! Doesn’t require assistance, as, he has been in aviation since the age of 8, and been flying since the age of 9. My son has stated numerous times, that the course is just basic fundamentals of safety (completed all compliance and legislation knowledge for his RPL, human aspects), it has come to the point in which the time off is reflecting on my sons academic results, thus, my request to complete theory externally, whilst coming in to complete the practical, as, it is NO different from in the classroom, as, his instructor can attain, he, sits down, answers the questions, without assistance, and leaves for the day. I tried to reason with Stephen. However, his condescending nature, saying I was speaking over him, when, the whole conversation, I felt I had to fight to be heard, as he, kept cutting me off, mid sentence, being outright condescending, making comments such as ‘we value safety’ blah blah, yet, my sons utmost importance is safety and the relevance of completing a task correctly, and it shows, as he flies planes UNACCOMPANIED at 16years of age………. As he has his RPL and has his ASIC card…… What I’m trying to say is, there is zero flexibility and it seems it’s just a money grab. Happy to take the funds, but, not work with you to achieve the common goal. They will just wipe their hands of you and not give you a second thought. We were looking into further studies with Aviation Australia for our sons pilot career, which is well on its way. However, will be re-evaluating and sending our son to an actual aviation school. It’s not what you know, it’s WHO you know, and it shows aviation australia, very sad."

"I had mailed them but didn't get proper response. Can anyone help me how an international students can apply and enroll in your academy and after completing the course Will I will get any placement assistance?"

"Great day out for everyone, the aircraft experience is one of the best things to do at the expo. Staff are friendly and it's free."