ZARA Kessels Road, Upper Mount Gravatt, Queensland 4122

"Love shopping at Zara. I frequently find just what I am looking for. Zara is stylish, it’s edgy and reasonably priced. Staff are always polite. I go there frequently just to see what they have that’s new in store. Of course there are pieces I just must take home. Love Zara. So Stylish."

"Shitt staff, and really rude and disrespectful manager. This kind off customer service is not expected at all from brands like ZARA. They just simply reply to your face that no they cant do it for u, wow. Never going back"

"I bought an item from this store on 25 June 2023. I was happy with my purchase so I disposed of the tags and receipt and washed my item as per the label instructions, so I could wear. After I washed it, I noticed that some areas of the item were defected. I took the item into ZARA Mt Gravatt on 30 June 2023, as per the suggestion on the ZARA online customer support page. The cashier was lovely and helpful, however the manager she called in (I’m assuming) was absolutely horrible. Coldly told me there is nothing she can do about it. No smile, no manners, no customer service. Not even a suggestion to contact ZARA support. She even stated I could have stolen the product and could be trying to exchange it. It’s actually disgusting. I understand there are policies and procedures in place but this doesn’t mean you speak to people inhumanely. I managed to contact ZARA support and thankfully they are much nicer."

"Customer service and attitude at the cashier needs major improvement . Many times I've been served by people who are not friendly , or they don't even smile at you and at times very slow in folding the clothes and putting it in the bag. It's like they've had a bad day or they're over serving customers."

"Today , My review is about staff / costumer service . I was at Mt Gravatt Zara to returned some of the stuff that I bought online and the staff who was at the counter was so helpful, sweet and costumer service 10/10 . However, one of the staff who wasn't wearing their actual uniform ( manager ?) Was so rude to her own staff. She had so much attitude. I felt like she was literally bullying her own staff. I was at the counter few times because I was returning/ buying and unfortunately I witnessed Zara staff bullying their own staff . Well as a consumer not a good sign. I felt so bad for that staff. Zara please check your Cc camera and have a some sort of rule/ coustermer service manner not to be rude in front of customer? And be kind to your staff because they are human and look after them .( Date 13. 05.23, time Approximately between 1300 to 1430 hrs )"