EB Games - Melbourne Central

"Yeah nice staff nice store. Always a nice place to pop in to have a look at what's been going on in the gaming world!"

"Girl working with shoulder length hair and glasses working at 12:05 pm on the 22nd of may is bad attitude and also so angry for me coming back to sort out a pre paid item , sack her"

"Hi there my name is Emardh. At approximately 2.08PM on Monday 03/04/2023 I went into the Melbourne central EB games store to browse with my 2 year old son. Firstly Id like to start of by mentioning that I am a retail store manager my self and every bit of this complaint is purely just an observation. One that I personally felt extremely uncomfortable experiencing based on Bridget’s unprofessionalism. When I went in as a customer I inquired with Bridget about a game I wanted called last of us for PS5 I showed a price match and she shut me down instantly and told my why she couldn’t using unnecessary jargon that I honestly couldn’t even explain to make sense of which was perfectly ok at that time. I also asked her when we could expect the new assassins creed to come out again she responded by saying some time this year. At that point I felt she was really unenthusiastic and dismissive of me so I carried on simply thinking fair enough “everyone has bad days some times” that did not bother me what so ever at that point however what got me really uncomfortable was when Bridget turns to their staff in the retail shop floor and starts yelling at another colleague about a compliance metric. She stated in an extremely abrupt and threatening tone “if you or any one leaves the safe open again that’ll be a written warning” colleague responded yes 3 times but Bridget kept repeating herself and it was evident to me at that point that Bridget was on a power trip with this particular college whom almost seemed like she was in tears. I took the initiative to stand up for that girl advised Bridget customers are in store that’s extremely unprofessional and that these conversations of compliance such as leaving safes accidentally open should be discussed in a private and professional manner, one which I personally believe Bridget needs some extensive training on based on the display of actions she showed in that small interaction I had from being in that store. I intended on purchasing 2 games then and there but I just had to leave after that experience. I truly feel bad for that employee that took on that abuse and simply kept saying yes. I also strongy believe that work place mental health could be a contribution to people simply forgetting to close safes etc especially due to Bridgette’s power tripping attitude towards that colleague. If there is any further conversions you would like to have with my anoint my experience please email me or call me. I will be leaving this as a google review too! Thanks kindly to whom it may concern Emardh"

"Very bad customer service. I went in the store when it opened at 9am and the guy could not even go into the back for 30 seconds to get my console. He told me to wait another hr for his colleague to arrive. Then he gave me attitude when I came back into the store. They need to go to school to learn the basics in customer service!"

"A girl named B*** gave me an ugly and impatient look when I made two enquiries about the game which I was about to buy. She certainty needs more training in customer sevice. Please remember to smile to a customer and be patient always."