Karalee Kindergarten and Schoolie House 15b Enterprise Close, Chuwar, Queensland 4306

"Was doing great up until the staff change overs where I was told the new staff weren’t taking handovers from previous staff and nor were they giving the previous staff any information or the time of day to sit and talk about the kids. Step sons behaviour drastically changed it was horrible and the previous behaviour plan was not being followed correctly. As guardians his father and I weren’t getting any information. 2 times he come home with scratches on his face very close to his eyes and he informed me “I told the new teachers” went to the daycare and was told “if we knew we would’ve told you” and turns out on both occasions YES a teacher knew and said nothing I was the one that had to ask what happened. He was sent home 2 times in a month because he was “unsettled” and then he was “unsettled, had a bad morning and swore” as they said in the phone (plenty of other kids I’ve heard swear and not a single thing was even said to them about it let alone being sent home) and they told us on arrival that he stirred up all the other kids and they couldn’t settle them. As he ran inside teacher tried to take him by the hand (the behaviour plan specifically said not to touch him). Again his behaviour wasn’t helping these situations, he did get physical but again behaviour plan wasn’t being followed. His main educator leading up to her last day didn’t even know he was being sent home. Pretty disappointed with the communication and the way things were handled."

"I never got any updates on how my child was progressing through the centre (was in kindergarten so kinda need to be learning something considering school is next year) he would come home with unexplained injuries. The last straw for me was when I pick my child up around 5.30pm and he had a decently sized graze/cut to his under eye that had happened at 9.30am and I wasn’t called about it, his eye was bruised and puffy when he picked him up plus the obvious abrasion that has actually scared his face as he still has visible marking now over 2 months later. Staff turnaround was horrible, I was receiving emails almost daily telling me another educator was leaving, by the end I knew no one there and no one cared to even introduce themselves to me or my child. The centre layout and its resources look amazing, but the quality of care is far from that. If I could give 0 stars I would. AVOID!!!"

"Sent my child here and they never ever settled. I thought it was just separation anxiety until I put them into a new centre and they are settling somewhere else quite well. Staff turn over is atrocious and they don’t even have enough staff to look after your children. God forbid your child gets hurt because you won’t know unless they have a mark. My child literally ended up in hospital after being injured here and no one could even tell me how it happened, they had to check the cameras to find out because no one saw it. Port quality of care, seems like they don’t care about children!"