Woolworths Cleveland
91 Middle Street, Cleveland, Queensland 4163
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Contacts
91 Middle Street, Cleveland, Queensland 4163, Australia
Opening hours
Monday:
07:00 - 21:00
Tuesday:
07:00 - 21:00
Wednesday:
07:00 - 21:00
Thursday:
07:00 - 21:00
Friday:
07:00 - 21:00
Saturday:
07:00 - 21:00
Sunday:
09:00 - 18:00
Reviews
"Hopeless store manager, who is completely disconnected from the store. Staff at the front are more interested to talk to each other than service clients. Shelves empty most of the time. The store has no appeal at all. Not kept very tidy either..."
"Here are a few reasons why you should NOT visit Woolworths Cleveland: Checkout Layout: They have so many checkouts but never staff members available to help customers pay for their groceries. If they don’t have the staff available to help at the checkouts you would think they would invest in having more self checkouts available but no, they will just have 6 with a few of them often broken and out of service. Inadequate Staff Availability: Throughout my visit, it was evident that Woolworths was understaffed. The few employees present appeared overwhelmed and unable to assist customers promptly. This created long queues at the checkout counters (not to mention only having 6 self checkouts and hardly any managed checkouts), with frustrated customers waiting impatiently. It's disappointing to see a lack of investment in staffing, which directly impacts the overall shopping experience and customer satisfaction. Inefficient Management: The overall management of the store left much to be desired. It was evident that there was a lack of coordination and oversight. Empty shelves, disorganized displays, and long queues widespread. This negligence reflects poorly on Woolworths' commitment to quality control and customer care. It is evident that management has failed to prioritize maintaining high standards, which is disheartening for loyal customers like myself. Disregard for Customer Feedback: Despite numerous complaints and suggestions from customers regarding the store layout and management, Woolworths has shown an alarming disregard for their feedback. This lack of responsiveness indicates a disconnection between the company and its patrons, further eroding trust and loyalty. As a long-standing customer, it saddens me to witness the decline in the quality of service and overall shopping experience at Woolworths. The issues with store layout and management I encountered during my visit have left me questioning whether I should continue to support this establishment. Woolworths must address these shortcomings urgently if they wish to regain the trust and loyalty of their customers."
"Despite knowing busy times, this store is now consistently leaving customers to line up 8 trolleys deep at a regular checkout, or 20-30 people deep at express or self serve. As customers we can't move around the aisles for all the people and trolleys lined up. Why are the rosters organised so poorly? I'm going to Coles across the road."
"Over the past 6-8 months, I have seen the shelves go from full to no stock at all. That’s all sections, not just one or two BUT ALL sections. I went early morning around 8am an the shelves were near, I don’t know if all Woolworths are like this, but this Woolworth is, I like to shop locally to keep money in our community, but it looks like I’ll be changing locations"
"The sales department is great, which is why I bought 3 vehicles from them. However, the workshop where the scheduled service is performed is not as good. I had disappointment on two occasions. In the first, they changed the radiator fluid and forgot to put the cap back on. If I hadn't noticed, I could have had a serious problem with the engine. On another occasion, I took it in for a repair on the fuel compartment lid and they closed it without putting in the proper screws."
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