Doncaster Prestige Autobody 22 Firth Street, Doncaster, Victoria 3108
About the Business
Welcome to Doncaster Prestige Autobody, located at 22 Firth Street in Doncaster, Australia. As a trusted car repair institution, we prioritize the protection of your investment. In an industry where compromised standards are all too common and vehicles can rapidly depreciate, we stand out by offering exceptional service, top-notch craftsmanship, and a high level of professionalism, all at competitive prices.
At Doncaster Prestige Autobody, we only use the best products and materials, and we proudly offer a lifetime guarantee on our workmanship. Our team consists of highly specialized trade professionals who are dedicated to keeping us at the forefront of the ever-changing automotive industry.
Our process is designed to ensure a smooth and efficient experience for our customers. From the initial assessment to the final quality control check, we follow a meticulous step-by-step approach. This includes dismantling the vehicle, providing a detailed quote, appointing an assessor, waiting for approval, and receiving repair authority. We then proceed to order the necessary parts, begin the repair process, complete the painting, re-assemble the vehicle, and finish with a thorough detailing.
We understand that dealing with insurance companies can often cause delays. That's why we have experienced staff who are well-versed in navigating the insurance process. We work diligently to allocate assessors and obtain approval for claims, even if it requires multiple approvals from higher authorities. In the event of any disputes, we strive to resolve them promptly to minimize further delays. Additionally, if your vehicle requires exotic parts that need to be sourced from overseas, we will handle the logistics, although this may result in delays of up to 6 weeks or more, depending on availability.
Once all insurance and parts-related aspects are sorted, your vehicle will go straight into production, where our skilled team will restore it to its original, as-new condition. We take pride in our ability to provide 100% color matching, ensuring a seamless finish for your vehicle. We also offer services such as body repair, plastic welding, paintless dent removal, panel beating, bumper repairs, spray painting, paint protection, and alloy wheel repairs.
If you're in need of our services, don't hesitate to give us a call at (03) 9848 5000. For emergencies, you can reach Ange directly at 0407 518 795. At Doncaster Prestige Autobody, we are committed to delivering exceptional results and ensuring your complete satisfaction.
Photos
Location & Phone number
22 Firth Street, Doncaster, Victoria 3108, Australia
Hours open
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
08:00 - 16:30
Sunday:
08:00 - 16:30
Reviews
"Took my car to Doncaster prestige auto body as it was scratched along the drivers side. Walked in and was taken car of by the Manager Mark. Mark was so helpful and easy going He took care of the repairs. Did a perfect job. Would highly recommend this repair shop. Thanks again Mark."
"Highly Highly Highly recommended! Great customer service and communication. I was so happy with the result of my car and found the staff so professional."
"I am beyond impressed with the level of customer service received from Mark, he was friendly and went above and beyond to ensure my car was taken care of promptly and efficiently. I highly recommend!"
"My car was sent here by my insurance company. Although there were some minor issues initially, when Mark the new manager came in he took care of everything. Mark followed up all requests promptly and was very professional. I am very happy with their service. Strongly recommended!"
"My insurance sent my almost brand new Mazda CX5 (after an accident) to these guys for repair. It took them 4 months to give the car back. Whenever I called them to follow up, the guy (the one in his 60s or 70s) responded angrily and disrespectfully and asked me rudely to wait more! This happened several times. Then, when I finally received my car back I realized strange noise and vibration at speeds above 70km, among other smaller issues. When I called them back to report the issues, the same guy started shouting and screaming at me, using very offensive language. I asked him to talk to my mechanic about the car's issue as they may understand each other's language better. Surprisingly, he was as rude with my mechanic as he was with me! This made me lodge a complaint with my insurance and they asked me to get the car fixed by my own mechanic and they will send the bill to the Prestige Autobody later on. Avoid them if you like your car, your time, and your peace of mind!"
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