Subaru Doncaster (Service)

"Sincerely appreciated the customer service I received from Lalanka M during my car’s service. I was informed of my car’s needs in a way that I could better understand what was needed and why. I felt like a valued customer which meant I could ask the questions without feeling pressured or embarrassed. I drove away feeling confident that I could follow up on any other issues. Most importantly, my car felt like it had been thoroughly serviced; felt like it was brand new again. Thank you LM and Subaru Doncaster"

"I am writing to express my sincere appreciation for the excellent service provided by Subaru Doncaster. I recently had the pleasure of entrusting my vehicle to your dealership for a service, and I must say that the experience was truly commendable. From the moment I arrived, I was greeted by a friendly and professional staff who was genuinely interested in addressing my needs. The atmosphere at Subaru Doncaster exuded a sense of efficiency and dedication, making me feel confident that my vehicle was in capable hands. One aspect that particularly impressed me was the punctuality of the service. Despite the busy schedule, my car was ready at the promised time, allowing me to resume my daily activities without any inconvenience. This level of commitment to timeliness is undoubtedly commendable and sets Subaru Doncaster apart from its competitors. Moreover, the overall quality of the service provided was exemplary. The attention to detail demonstrated by your skilled technicians was evident in the impeccable condition in which my car was returned to me. It is reassuring to know that Subaru Doncaster places such importance on maintaining the highest standards of workmanship. In conclusion, I am thoroughly satisfied with my experience at Subaru Doncaster. The exceptional service I received surpassed my expectations, and I would not hesitate to recommend your dealership to others in need of reliable automotive services. Once again, I would like to express my gratitude to you and your team at Subaru Doncaster for a job well done. Please convey my appreciation to all the individuals involved in handling my case, especially Ash. He was an amazing help."

"Have used Subaru Doncaster for all my services since purchasing a second hand Outback 2018 in 2020. Overall have had and great experience. A little pricey, but understandable due to all genuine parts, a same-day turnaround, quality reports and ease of use. Staff are generally lovely but can seem a bit stressed at times. Car is always returned clean inside and out."

"No early drop off box for those people needing to be somewhere before 730am. Other car brand service centres offer this facility. There were 5 Subaru staff in the building before the official opening time of 730am and with a queue of people standing outside in 11 degree temperatures waiting for the doors to open. Instead of drinking coffee and chatting with colleagues, the service staff could have opened the doors and got people moving faster. Having said that the digital service updates with approvals was impressive."