Cash Converters Melbourne City

"Bought a game console package here and found out pretty quickly that 2 of the buttons on the included controller weren’t registering at all (i.e., were broken). Rang up and was told no worries they would sort it just bring the controller back. Drove 2 hours to the store and was then told sorry they couldn’t replace the controller or do a partial refund, I’d have to return the console as well if I wanted a refund (which so far is working and then I wouldn’t have a console??). Was also told that it was tested and working before it was sold and that because I’d been observed pushing all the buttons when I bought it that that somehow indicated it was working properly. Would have been so easy to rectify this with a partial refund or by liaising with another store that had spare controllers. Not good enough."

"From a buyer’s perspective this is by far the nicest cashies I’ve been to. Wide variety of products with good products, and the staff are willing to answer questions and let you test things before you buy them."

"Don't know what these guys are smoking. Prices on everything seem 5 - 10 years out of date. 50 dollars for obscure psp games?! What in the world."

"This was my first time dealing with a cash converters store - and it was horrible. When I decided to go to another store who quoted a higher value for my new condition designer item the manager told me she would call the other store 'so I didn't waste my time trying to get a higher amount'. She seemed upset I did not want to sell my item even though it is my right as an informed customer to go elsewhere. Doug was pleasant to deal with - his manager should take a note or two. P.S. I totally recommend visiting Maddy at the South Melbourne store instead as I ended up getting the amount I wanted for the item and was treated with respect :)"

"Absolute waste of time. I took in two collectable coins from the Royal Australian Mint (the Perth Mint where all Australian coins are made). I was hoping to borrow some money against them. I believe these coins originally retailed for about $100 and $80 and were still in their original packaging with certificates of authenticity etc. They didn't even look at them and just said "We don't deal with them because we don't have the space in our storeroom". (Of course this makes no sense so there must be a different reason and they just bullsh*ed me to get me out of the store. I mean, I was well dressed and well spoken, but probably starting to sound a bit offended.) He also mentioned they don't deal in sports memorabilia either. Most of the store is filled with electric/electronic junk, so if you need a loan it seems you are better off bringing in some bulky old out of date electric junk than anything small and valuable. Although, to be fair, they did also have a display of jewelry."