Pakenham Ford

"! Beware of their car repair work ! The business failed to repair my car fault, but they charged me 3k for the service. I had to give my car to a wrecker since it had been totally damaged. There is no way I would recommend anyone trusting them with their car repairs . Say away from this business!!"

"Absolutely incapable of comprehending basic instructions like refraining from washing a vehicle. It's astonishing how Ford consistently fails to adhere to the simplest guidelines. Last time they washed our car, they carelessly flooded the back, leading to thousands in damages. This service unit continues to demonstrate the same incompetence as the rest of Ford, blatantly ignoring our explicit request not to wash the vehicle."

"I recently purchased vehicle from Pakenham Ford Motors. Staff were not pushy and at no time was I placed under duress. Ryan and Tim went out of their way to provide A grade customer service. Tim made sure car was checked for safety and excellent driving performance. I cannot speak highly enough of Tim and Ryan. I recommend PFM without hesitation Di Gabriel"

"Dear the sales team at Pakenham ford, Our first time buying a used vehicle, and the team was evident they had done this 1 million times, they knew what to do, say and act, the first interaction was via phone and next via emails following us adventuring the 2.5 hrs to view the vehicle. Every phone call and email was individual and it was like dealing with mates, fun and enjoyable interactions. once we arrived at pakenham ford the show room was clean and neat, the boys where attentive offering drinks and the keys to a well kept clean and i state clean as the previous car dealerships i had view cars they where dirty and or smelly not a strong selling point to someone wanting to purchase a car, this car was presented well and they were quick at getting plates so we could test drive. After negotiation (floor matts) and black slimline plates, We had to leave to go overseas and the boys still somehow made the whole transferring ,organizing of pick up etc a smooth event. I have to state how good the team here at Pakenham ford are . On 25.05.23 we drove the grueling almost 3 hrs to pick up the car and again the car was presented clean and polished even in the rain adorned with a big bow. This small detail makes a buyer feel validated even with a second hand car!!! thank you Thank you Team pakenham ford!!! Have a wonderful weekend Regards Dion Chapman"

"We’ve booked Pakenham Ford for test drive Next Gen Everest Platinum. This is the only dealer we found near us for test drive “Platinum “ But when we arrived there they asked us whether we ordered one and we said yes we did one with Coffy Ford. Then they suddenly refused to allow us for tests drive the vehicle and told they can’t allow us to do that. Such a shame and can’t believe why they scheduled a time before. Don’t go there"