EC Offroad Bayswater

"AVOID AT ALL COSTS. Was baited in with an over the top friendly quote of $250-$450 to install a rooftop tent onto my landcruiser. and was confronted with an unexpected and excessive $1000 final bill on pickup. They used the term ‘custom brackets’ multiple times, however it just looks like an out of the box installation. After 30 minutes of back and forth with 2 sales staff, they very begrudgingly and with a lot of attitude eventually wiped $300 off the bill, however only on the condition that they UNDO some of the work that had been done (very petty move and shockingly unprofessional, especially as the final bill was MORE THAN DOUBLE what had initially been quoted and without prior notification of any changes to the quoted figure!!). In the end, they would not let me leave the premises until they had removed the roof racks and the excessively high price gouging bill was paid. After the roof racks were taken off they told me to just deal with it and screw it on myself. Have never had worse treatment as a customer. On top of all that, the sales guy I dealt with had assured me they would notify me if there were any increases to the original quote. Instead of doing this, he lied outright over the phone and told me everything was fine, only to spring the $1000 bill on me when I arrived. Was told I was lucky because the boss is very “binary”. Weird. $700 for a basic rooftop tent mount and screw on is outrageous. I have since heard stories from others who have gone to this joint and I do not seem to be the first to be taken advantage of and fleeced. My roof was also gouged, adding photos tomorrow. I am also going to consumer affairs about this."

"Stage 1 This post is regarding EC Off Road, their products, the quality and lack of professional work, and their lack of customer service. This is what I am alleging. I have a LC300 GR sport, and I engaged EC Off road to fit a Stainless Snorkel to my vehicle. As you will see in the pics, they have not supplied a dedicated connection between the air box and the snorkel, which has not given me a seal from water ingress. Instead, they decided to "GUNK" it up with a black sealant and hope for the best. The whole idea of a snorkel is to stop water ingress in the engine bay, is it not? After confronting them about this issue, their response in a nutshell was go away you are too hard to deal with and don't want to see you any more. Even after I offered a hand shake to start over again, he turned his back on me.Has anyone else has issues with EC Off Road. Please let me know. Stage2 On the very day I posted this review, Stage 1 above, I was contacted by the owner, who asked me if there was any way he could convince me to take down the review and persuaded me to except enticements ( some could call it Bribery but I will not ). I thought he wanted to make amends so I did agree. It has been two weeks since I removed the original review, as in stage 1 above. After a no show of the enticements, I contacted him via two texts in two days and a voice message on a third. No response. Very much had the feeling of avoiding contact with me. In my opinion the people of a Company are the reputation of the Company. I am also of the opinion the owner who contacted me is not reliable and believable and does not display a character for me to have confidence in dealing with him or his Company. YOU BE THE JUDGE"

"We are heading off soon for our Cape York trip and thought that the EC Offroad head unit for our 2007 Landcruiser 200 series will be very handy, so we purchased one, with the Dash Camera and Reverse Camera that is compatible with the unit. We received the two cameras straight away (very quick service) but unfortunately the head unit was out of stock. I rang and spoke to Michael, seeking information in regard to when they will have them back in stock and if possible, we would love to receive it before we leave for our trip in September. It arrived last week and with 3 weeks still to go, we still have time to get it installed...couldn't be happier:) I can't wait to use it and I would like to thank Michael and the team at EC Offroad for their brilliant service, great customer service and their speedy delivery service. I would highly recommend these guys at EC Offroad, Bayswater. Thank you once again. One happy customer:) Pauline Kooper"

"I purchased a new ec offroad head unit for my 2021 model Toyota Landcruiser 200 series around 12 months ago and have been very happy with it. However I started to notice that I was having a few problems with it. I contacted Troy at ec offroad in Victoria who helped me through the issues I was having. It was then agreed to remove and send the unit back to hopefully resolve the problems I was having. The guys at ec offroad check it out and thought it would be best to replace the head unit with a complete new unit which was fantastic. The turn around was a few days and now I have a new unit fitted and couldn't be happier. The service and communication with these guys have been great and I strongly recommend purchasing your future gear from these guys. Good job guys keep up the good work. Kind Regards Dave Northern Beaches of Sydney."

"Had extensive work done on my Y62 and could not be happier with the outcome and level of workmanship and care received by these guys. Any issues, they are always on call to assist and fix if required. The guys did a 4499 GVM upgrade, snorkel, 35inch tyres and wheels, towbar, new entertainment unit, on board air compressor and much more. Highly recommend these guys and the owner Michael as they really know what they’re doing and I’m so grateful for all the work they’ve put into my dream car."