DOLPHIN HOLIDAY ACCOMMODATION 2 Meegera Place, Point Lookout, Queensland 4183

"Check out the website for great holiday accommodation on North Stradbroke Island"

"We have been booking our family holidays through Dolphin Holiday accommodation for more than 20 years and have always been very happy with their friendly and helpful service. We have stayed at a variety of wonderful houses according to our needs at the time. I would like to make special mention of the great job done by the cleaning staff at Cutter St Lookout this time! Libby and John Bingley"

"Stay here if you crave having your deposits stolen from you and your stay cancelled same day. Hope the people that work here find a less dehumanising and humiliating position to place themselves at in society. And I regret to inform management that I will be lowering my star rating after our phone call."

"Terrible experience. Booked for 1 night for my wife's Bday. There was an initial miscommunication about the keys and had to wait for somebody to bring it to us (Key was not left in lock box for us). When we arrive at Beach Shack 24 we discover the shack was left open with the keys inside. At that point we were not unhappy until we started noticing the cleanliness of the place. The floor had not been swept or mopped. Kitchen counter had crumbs on it. Coffee table dirty but the worst was the dining table, which had food and grease still on it. The BBQ, which was one of the main reasons we booked the shack was filthy and greasy. Out door areas not swept and outdoor dining table was dirty as well. Also Fridge had crumbs and generally dirty, and Microwave was greasy. Did not attach pictures of floor and dining table because the dirt would not show due to the fact that they were wood. We brought everything to their attention and first thing they asked is if we had stayed with them before (would that make a difference knowing if we were repeat customers? Would they have done anything different if we were?) They offered us a discount on our next stay with them, which is absolutely absurd because they should fix the problem we had, and not worry about making money for them in the future. We were expecting a partial refund, which they did not offer and that is the reason why I am writing this review. Plus the funny part is that they have a whole list of rules you have to follow when checking out in regards to cleaning(not mentioned when you book). Some of them include: sweeping and or vacuming the floors. Take linen off bed and put in laundry bag, clean bbq etc. etc. Can't believe I spent 300 dollars and am expected to do my own cleaning, I would have stayed home and cleaned my house for free. STAY AWAY from this company!!!!!!"