Opposite Lock Ferntree Gully

"Beware of what you end up paying when you pick up your vehicle. This is my experience and mine alone. I cannot vouch for anyone else. I booked in a job over the phone for some after market gear to be fitted. Got a quote sent to me and I accepted. Printed that quote and guess what ? No fine print. Delivered my vehicle to get the job done, it was inspected and off I went home. Returned later that day and I new something was amiss when I paid but decided to weigh it all up before I raised my issues. I returned the next day to Opposite Lock and the guy treated me like a fool. Don't remember his name but can recognise him immediately. He kept referring to the fine print on the back of the invoice which has disclaimers galore, but I did not get the invoice with disclaimers on the back until it was time to pay. The initial quote had none of that. I'm just sick of getting shafted. If you don' pay, you don't get your car bak.Has anyone else had issues ? Take two: I can’t directly reply to the Opposite Locks reply to my review, so I’ll tack it on here. I don’t think I have ever seen a Trader response so detailed as this. I can’t understand how, on so many points, that he is right and everything I said was totally wrong. I think I struck a nerve. If you ever do shop there, keep in mind that you may never be right and he will never be wrong."

"Fantastic assistance as always. These guys know there stuff and really take pride in what they do. Ben especially always listens and accommodates. Thanks again for recent work done."

"About 15 months ago I was in the market after a suspension upgrade for my hilux. Reached out to a few places but I was impressed with the quick and detailed response from these guys and was happy with my outback armour suspension upgrade. About 6 weeks ago when I took my car for service, Toyota told me one of my rear shock absorbers was leaking. I talked to Opposite lock Ferntree gully about the issue and they chased up the supplier and sorted the issue with a replacement under warranty within a week. I am delighted with the customer service and amazed by their knowledge and vast range of quality products."

"Opposite lock have provided me with arguably the best customer experience I have had on any project. I bought a front runner roof rack and had a lot of issues with setting it up. I dealt with Alex from the beginning who was so professional and easy to deal with. She was always available and incredibly patient in explaining a lot of simple concepts that Im a novice about. Ben who did the auto-electrician work was as cool as ice and gave me incredible confidence on the finer details. I will never go to any other 4WD store again (and I drive out from St Kilda). I will be recommending Alex and the team to all my camping buddies until Greta Thundberg no longer allows 4WD. I hope the opposite lock team stays safe in these uncertain times and one last big thank you to Alex!"