Complete4x4.au 94 Highbury Road, Burwood, Victoria 3125

"I ordered winch cradle for my TJM bull bar for 100 series and installed the winch with the TJM Products Burwood. Initial service was good, John was helpful. With winch installation I asked to adjust the torsion bars and to do it if it is required. And that was mentioned in the invoice. But after installing the winch I asked about the torsion bars , because they haven't done it or looked into it, then the person I dealt with earlier did not even answer my questions. Then someone else has to step in to help and to get that sorted. I was disappointed by the way they treated the customer after they got the money. They should continue same service they provide initially to make their job complete."

"I've tried to order some canopy struts from here, I have been given an ETA which wasn't met. After about a month of calling I got a phone call from them to say the struts had arrived and the boys just needed to unpack it and confirm. I was told that id get a call back asap to confirm, i never received the phone call back. Waited over a week and still no phone call despite saying that they were urgent. I have made over 11 outbound phone calls with only 1 to date incoming. I can't believe how hard it is to call a customer back, absolutely shocking customer service. They need to put a "sticky note" on their desk so they remember to call me back yet that still doesn't happen.. I would recommend against TJM Burwood due to their lack of motivation to chase up parts. Poor parts interpreting guys!"

"The business name is a bit of a misnomer as they do a whole lot more. We went in asking about maintenance on one of their premium sunroofs and were impressed by all their other stuff. They have quite a large, highly stocked showroom, with an entire late model car in there demonstrating some of the products they sell. Mostly 4wd and rally related and all top notch quality stuff from different manufacturers with a focus on TJM gear. The lady who served us was very helpful with useful advice about the sunroof fitted to our car. It's nice to see a product that actually has knowledgeable support for it after you've bought it!"

"Great service and took care of my car while doing a very scary modification! I asked Madison to send me pictures while they did the job and she did so. Great family run business that cares for their customers!"