Allianz Australia Insurance 360 Elizabeth Street, Melbourne, Victoria 3000

"WOW, looks like I'm another customer completely dissatisfied with their service. I cancelled my Roadside Assistance, which is no big deal in the scheme of things. I rang Customer Service (CS) because I had not received my renewal notice. I wanted a copy emailed to me. What a drama!!!! This seemed an impossible request, they wanted payment first. I couldn't understand the heavily accented Adam , I asked to speak with a supervisor & was completely ignored. He either couldn't or wouldn't help. Later I rang back & got a lady with the same spiel. She was a bit more helpful. I wasted so much time & was left frustrated & exhausted."

"Wish could give 0 star. Called to be helped, and I started to explain the issue. But she just kept repeating “what’s your employee number”, no greetings or anything and even used very rude tone. During the whole service, she is being too arrogant and rude to me, and very impatient. When I started to say I received a text message, she assume it’s about workcover premium, and interrupted my words. definitely worse phone service experience ruined my day."

"Stay away! Don't sign any of their services! I came to Australia a few weeks ago and was expecting to get a proper service from insurance company. I received information from the staff with lacking points which resulted in overpaying in certain medical facilities. After asking for evaluation of the situation and potential compensation on the incorrect information that I have received from their staff, they transferred me from staff to staff without giving me any answers. Moreover a lot of their staff don't understand medical term which affect their response to the customers . At times I had a hard time understanding them and they had hard time understanding my needs while using simple English language."

"Received a really questionable email as confirmation of my cancelled policy where I felt threatened regarding the possibility of having issues with my visa because of my cancellation!!!! Not only I have paid a lot of money over the past months for a cover that has given really little in return, but your claiming process is no user friendly at all. On top of that, phone contact number is completely useless as they never pick up any call. Simply OUTRAGEOUS CUSTOMER SERVICE. Never coming back."

"I wish I could give them 0 stars!! 2 months on and I still have a hole in my wall as a result of their rep taking a grinder to it. I have had 4 people come out to “assess” my claim and each talks more rubbish than the next! To the point that when the last guy couldn’t prove his hypothesis he became rude and aggressive towards me, telling me I was being rude for questioning him. He then became insulting and stormed out of my house because I dared to question what he was saying! He even tried to go off at me once he stormed out so I had to shut the door in his face! I can not believe the lies the people sent out by this company tell in order to get out of paying a claim that you are more that covered for! This company takes your money and gives you not a thing in return. You would get more bang for your buck by throwing your cash in a bin. Do not get insurance from this company if your ever want to actually be able to claim when something goes wrong! Not to mention don’t want their reps doing more damage they never fix!"