Transco Cargo Dandenong

"Transco shipment arrived safe and sound in Bali. Nothing was broken, lost or stolen and post custom inspection everything was repack nicely and neat. Very professional service. Also the shipment delivery was smooth, delivery people really taken extra care when unloading the goods and done an amazing job. On the improvement point of view I will recommend below and thats the reason for 4 stars and not 5 stars. Your people are amazing and its not something that can’t be fixed and future customers will be happy. Things can be improved: - I had to pay extra AUD 1200 for other extra chargers and this was a total hidden cost that came to me as a surprise. - Given you have exported cargo to Bali before at least as a professional courtesy should have warn me about these extra cost."

"Terrible service from Sri Lanka. It took more than 3 months to arrive in Sri Lanka from Australia, where there are some others for their packages in a month. 100% DOES NOT recommend visiting Sri Lankan office to pickup packages! They gave me an appointment at 10.30 in the morning and I was there for more than 4 hours until they cleared my package. I WILL NOT use TRANSCO again. But if you have to, ask them to deliver to save your time.!! Thank god google doesn’t have negative stars. If I could, I would. Very few work very hard, but most of them looked like doing nothing other than telling people “වාඩි වෙලා ඉන්න, කතා කරනකන්!”. Then people comes after me, goes home before me."

"I am very happy with this place. I call them one morning. Phone was busy. In the afternoon they called me back. I didn't expect that. I was really happy about how much they caring about their customers. I asked my questions and immediately got the response. Now I shipped my goods to Sri Lanka through Transco Cargo door to door service for the first time. Hope the service over there will be a good experience too."

"Called from Lanka to get information to collect the boxes. The person who answered the phone kept putting us on hold without any warning whatsoever, then when giving a contact number in Lanka to find out when we can collect the boxes started saying he’s busy and that he can’t waste his time on the phone. Original conversation started in Sinhalese and then when he started being rude we switched to English and then he calmed down. Are people who speak in Sinhalese beneath the ones who speak to your agents in English? Then came the blame game for handing the boxes to a shop. If you think the shop agents are incapable of providing a good service, why give them authority to handle them then? People go to these shop agents because not all live in the same suburb as the main collection centre. For a cargo service that has been around for so many years, maybe start teaching basic customer service skills to your staff before handing them a phone! To top it off when we finally got to know that we can collect the boxes, was given an appointment and when asked for confirmation said there was no need. Wasted an entire day trying to get the boxes as no appointment was registered. Got there at around 8:30am and was only able to finish everything close to 5pm! Will never use Transco again after this experience."

"Transco Cargo is a reliable and cost-effective cargo service provider that I had the pleasure of using recently. The experience overall was positive, with friendly staff and competitive pricing being some of the standout features. One area where Transco Cargo excelled was their customer service. The staff was approachable, helpful, and accommodating, making the whole process seamless and stress-free. I was also impressed with the competitive pricing, which made Transco Cargo an attractive option compared to other cargo service providers. However, I did experience a long wait time to pick up my cargo from their Sri Lanka warehouse. This was a slight inconvenience, but I understand that it may be due to a variety of factors outside of their control. Nevertheless, it is an area that they could work on to improve the overall customer experience. Despite the wait time, I would still recommend Transco Cargo to anyone in need of a reliable and cost-effective cargo service provider. Their customer service and competitive pricing make them a great choice, and the wait time is a minor issue that should not deter potential customers from considering their services. Overall, Transco Cargo is a reputable company that provides quality service at a reasonable price. With a few improvements to their wait times, they would be an even better option for those in need of cargo services."