Jetta Express 107 Derby Street, Tullamarine, Victoria 3043

"Where is Warren? He was so helpful and the best! I have send bags multiple times with Jetta. The new person called Ben, was extremely rude on the phone. I sent out two emails for bookings, and called them constantly. Ben keeps giving me a useless answer saying he is checking his emails. Do you need 2 weeks to check your emails and keep customers waiting? My parcel would reach the destination in 2 weeks! I’m going elsewhere to book my bags. Never using Jetta again. Thanks you just lost a customer for life"

"If there was a Minus 5 or 10 ...I would score them an easy Minus 10... I've been a customer for nearly 15 years and used their office to send Unaccompanied baggage..Ive Always... Always ...Always packed as per the instructions and filled all the forms properly and precisely as per Jetta's request and ensured that the baggage was dropped off or when picked up, the person collecting has a easy and smooth experience... This time... They've made and proved how miserable and unprofessional they could become just for their convenience..This, inspite of providing the right information and when to send to send my unaccompanied baggage... I've had multiple conversations with Warren and the Office and confirmed and re confirmed when the baggage should be sent and I was reassured multiple times that the Baggage would be sent on the date agreed ...To my shock and horrible surprise this was sent early than agreed and I'm now stuck with Storage Fees and Mutiple other charges because the information and the phone numbers provided were wrong..None of the processes for baggage to Germany was clearly explained..Once the money was taken out of my credit card, Warren turns into a person who simply doesn't not have the time or not willing to talk even for 2 minutes to explain why they did what they did.. So many might have rated a positive fantastic experience in here ..My advice to future clients...Watch out ...You will pay through your nose, you might think you are saving but you will end up in a mess like I am now and a bill and the experience you will never forget and the worst part is the Stress and my baggage hasn't even arrived home and I'm getting charged for it.. Think before you choose Jetta and if you're dealing with Warren..Good Luck!"

"Warren and Emma and the team are fantastic. They help with no nonsense and get the job done for a great price. even when issues come up they are very understanding and help you and can thoroughly recommend them to send you baggage anywhere in the world. Thanks again."

"DONT USE IF SENDING A BAG TO ENGLAND!! The service in Australia (Melbourne) wasn’t that bad but what they dont tell you when you send a bag from Australia to England is that you have to pay an agent to check your bag to get it back. This has to be organised so you can’t even pick it up when you land. The number they give you doesn’t even work so you can’t find your luggage is. It’s been a week and I still haven’t got my case back! No information provided and no contact after they’ve taken your money. I’ve emailed, I’ve rang and nothing. It’s take your money and run!"

"Incompetent. My friend was travelling to visit me overseas in early March. She couldn't fit in a package I asked her to bring with her so I suggested she use Jetta as they were recommended by Singapore Airlines when I moved overseas for 12 months. It's now the end of April and the package hasn't left Australia yet! Everytime she calls them it's so other excuse or paperwork or something. It would have got here quicker on a slow boat! Their minimum charge is $180 for 15 kg or under. So I've paid $180 and they have basically done nothing for nearly 2 months. Would have been better off to courier it over."