Kmart Highpoint

"Wanted to try clothing on at 9.10pm was told thats not possible by manager Yasmin because they are short staffed never in my life aside from covid times have I been refused to try on clothes the service was absolutely horrible, and for such a big company i think this is a disgrace and I won't be shopping at this kmart again."

"Dear Kmart management, this is a review of your store, self check out terminals and your staff. Yesterday, I went in to buy socks and T-shirts, when I approached the register a young man was standing there, supervising the area. I told him that I don’t support self check out and if he could help me and scanning and collect the payment. He said that the only way is self check out. He can’t help me. He can show how to but that’s it. Dear Kmart, this is below anything I came across. You FORCE everyone to use the self check out then check them upon departure if they have done right? I feel ripped off. When I refused to use the terminals, I gave my stuff to the young man and walked out. Upon exit two ladies were at the entry/ exit. I approached them, explained them that I won’t touch self check out and if they can help. One was nice and walked back to the register. However, Kmart. You will get more and more complaints and I hope you offer people to work for you and open register. I’m not getting paid to do your job. Self check out, it might be a good idea for people with anxiety and social awkwardness but come on. Step up and open normal cashier terminals. Where you pay people. I will keep refusing self check out!"

"They brought in a new rule recently - no returns on bed linen, blankets, quilts etc. So ridiculous. I have purchased manchester from them previously, and never had an issue getting a refund. Last week I purchased a coverlet and asked one of the ladies before paying "can I return this if I change my mind?". She replied, "yes of course, just keep your receipt". I briefly took the coverlet out of the packaging to see if it suited my bed, then neatly folded it and put back in the packaging. Tried getting a refund today, and the lady said "Sorry but we can't do refunds on manchester for hygiene reasons". She also said there are signs in that section clearly saying these items can't be returned. I walked over there myself - there weren't signs but tiny stickers located under the bed sheets which said "these items can't be returned ". I then walked over to where the coverlets are, and no signs at all. So how was I to know this new rule? When all I looked at was the coverlet section. I can imagine so many people are being caught out with this new rule. That's $40 down the drain for me. Kmart really need to do a better job making it clear that manchester can't be returned. It's so unfair when this hasn't been the case in the past!"

"Newly opened Kmart in Highpoint shopping center near Apple store on the ground floor. Overall a good shopping experience, nice and tidy store. The staff was very helpful except for one indian lady who refused to help me bluntly as she doesn't work in that section. Most of the isles were fully stocked."