BBQs and Outdoor 4 Strong Avenue, Thomastown, Victoria 3074

"So impressed with their customer service. Great quality products and willing to go the extra mile to help you out. Highly recommend"

"Awesome customer service, had my online order ready in 5 minutes. My 6+ year old rotisserie failed at the worst possible time, and these guys sorted me out without issue. Ordered online and picked up within 5 minutes, delivered in time to get the roast on :)"

"In 2020 I was looking for good quality cast aluminum patio furniture and after spending a lot of time searching, I found Meltoncraft's Nassau series distributed by BBQs and Outdoor. I ordered the furniture and the team kept me updated with clear information about the lead times (given the scrambled supply chains at the time) and when it arrived, a portion of the coffee table was unusable due to a defect. I took a photo and sent this to BBQs and Outdoor, and they promptly replaced the bad part with no fuss and no extra cost to me. Three years later, this furniture still looks great and has resisted the weather very well. Late last year, when I wanted to install an outdoor sink in the backyard, I went immediately to BBQs and Outdoor and purchased a Napoleon sink module. Again, the customer service was very good - there was a glitch because the credit card I used to pay the deposit got cut off due to fraud, and this led to needing to work with Courtney on a solution, but Courtney was very friendly and helpful, and this did not impact on delivering the sink, which has turned out to be perfect for what I need. In summary, not only does BBQ and Outdoor sell products that I have been very happy with, but they also provide well above average customer service when resolving typical retail issues that are not their fault. For this reason, BBQs and Outdoor will continue to be my first choice for future purchases of this sort of product."

"Just picked up my Napoleon rogue bbq and having nothing but good things to say about Marshall and the team. From my initial chats on the phone right through to all my questions later the team were friendly, helpful and prompt in all communication and the pricing was excellent. Highly recommend!"

"Not often I take time to write positive reviews but felt BBQs and Outdoors deserved the acknowledgement. Purchased my electric fireplace with assistance from Marshall who made the transaction a breeze and answered all questions I had. To Courtney who was fantastic with after sales service despite my million questions I threw at her she was knowledgeable, quick to respond and went above and beyond in contacting manufacturers to provide me with information I requested. Hard to find reliable and honest retailers these days. For piece of mind would defiantly recommend if you need a BBQ or fireplace to keep these guys in mind because you know you will be looked after."