JB Hi-Fi Essendon HOME

"After a product that was not great I rang James from the white goods area. James service was second to none. Great, personal and proactive. 10 stars"

"JB Hi-Fi Essendon impresses with its great product range and convenient location. Despite limited staff, the service remains satisfactory. The store offers ample parking, making visits hassle-free. An excellent destination for tech enthusiasts, conveniently situated for a quick shopping experience."

"Got served by an old man who had no idea what he was doing. Asked for a Kindle, pointing out a black one that was on display. I get home and find I've been given a weird colour - I didn't even realise they came in other colours and obviously the sale assistant had less product knowledge than me. I bought it specifically to bring on a trip and now I have no time to return it before the trip so I either get stuck with a colour I didn't choose or I have to return it after the trip (and therefore not have it for the trip which was the whole point). I have worked in retail before and idk how this person is allowed to serve customers on their own in that section if they don't know anything about the products located there."

"It will be my first time and last time visiting there. I was looking for some games at the game section aisle for awhile and one of the Asian staff member came to assist me. He was very friendly and helpful. Also he told me to use the JB computer to browse the site to check which games is available. Then he left me to attend other work. Few minutes later a woman walking pass from the next aisle saw me using the computer. She then shouted across ‘ you are not allow to use the computer!’ and she came over. I then explained to her what happened earlier and she still told me I can’t use it. She was not friendly as well as her tone of voice. She made me feel like I did something bad. After she left, I went back to the game aisle continued my game search. I then noticed a few JB staff kept wondering around the game section. At that point I’m thinking am I been watched? Even the security guard gave me a look when I exist the store! The shopping experience in this branch was the worse by far that other JB I been to. I believe that woman who shouted across the aisle was a manager. She could have get that Asian staff to clarify the situation and told me nicely ‘sorry, Computer are for staff members only’ instead of handled it unprofessionally! If it not for that friendly Asian staff I would have given 0 star to this store!! Shame on the other staff and the manager!"

"Great service!!!! I came in and exchanged the wrong item that I bought through online and the staff from the counter help me very well . Thanks Dan and co; keep up the great service goin cheers !!!"